| Answer: |
Hello. the request is sent to the administrator. |
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the account is transferred completely |
| Question: |
Good afternoon. I can`t go to cPanel. Says that have incorrect data. Can I fix it ? Thank you |
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your account has been blocked for spamming. |
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Clear. If you can find the files that are sending spam and delete them ? Looks like someone broke the site at the last hosting and implemented them into the sites. If you can find where it is? Thank you |
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the Question referred to the administrator, wait for amp. |
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Oleg, if not difficult, you can call the files they did it, to understand too, and think about how they could implement. Thank you |
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Hello we can not place Your account at an web hosting first day of its prevalence posed a serious challenge to our serveru https://www.spamhaus.org/sbl/query/SBL313548 https://www.spamhaus.org/sbl/query/SBL313548
IP address: 141.101.128.116
Hostname: adme6.alieldus.com
URL: http://infotenerife.biz/hjy93JNBasdas
This issue was most probably caused by a compromised website (infotenerife.biz). Cybercriminals may have gained access to the mentioned website by exploiting a well known vulnerability in a Content Management System (CMS) or by using compromised FTP credentials.
*** Attention - please read ***
The website at this IP address seems to be compromised/hijacked. Before you ask for removal of this listing, please ensure that:
1) All malicious files have been removed from the mentioned website.
2) The password of the responsible user/FTP account has been changed (if you don`t do this the issue will likely re-appear)
3) The customers personal computer has been scanned with an up to date Anti-Virus Software
4) All system software (IIS, Apache, PHP, Perl etc) is up to date
5) Any installed Content Management Software (CMS like Wordpress, Joomla, Typo3 etc) as well as all installed 3rd party plugins are up to date
Please consider that if you ignore the steps described above, the issue will most likely re-appear and the IP address will get re-listed on Spamhaus SBL! Simply deleting the malicious file(s) will NOT solve this issue! |
| Question: |
Clear. Me at the last hosting broke and have implemented the code as I understand it, you just deal with the fact that can watch that didn`t break and don`t introduce vredonostnogo code. So I decided to go to you, but to begin to understand where these files are, or we can pour again the new that were not on the website, and then track. I don`t know what would be even better. Need you advice. Or is it possible to disable the function of sending an email ? so they could not send. Thank you |
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why didn`t you warn us about it when you transfer? You understand that just screwed us. |
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scan all of his own files antivirus https://www.revisium.com/ai/ that`s what it will show You which files were infected and what are the vulnerabilities on the site. |
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I didn`t know exactly what it is in these websites, I the website which was hacked did not even endured. that`s why I didn`t know what could be that is still where the files. I`m so sorry. what can I do ? to correct the situation ? Thank you for earlier. |
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our hosting service you can upload only clean sites. ie install from scratch. your sites are infected and can only be placed after cleaning. you can otparit your site to clean up here https://revisium.com/ru/order after cleaning we can accommodate your sites |
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Understood. You can then account clean files. to keep only the folders and database. will ship clean . Thank you |
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we can recreate You account that he was empty. please upload only new or cleaned guaranteed. if galoa again we will not be able to provide You with services. |
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Recreate pzhl. And is it possible to disable the mail function temporarily for sending email. if AK can. thank you |
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account is recreated. after loading even empty са1йта ask him to scan |
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Understood . Thank you |
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ok |
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Good evening. http://141.101.128.114:2082/login/ still no active account. like saying that relaunched it and will be able to fill. what do I do? |
| Answer: |
Poprobuite now login. |
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Now working. thank you |
| Answer: |
ok |
