| Question: |
Good evening, please help. There is no access to the site PolzaCRM.ru. |
| Answer: |
Hello
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2009. All rights reserved.C:\\Users\\Dmitry>tracert Polzacrm.Gerasimovka route to Polzacrm.ru [212.86.107.40]with the maximum number of jumps 30: 1 1 ms <1 MS <1 MS KEENETIC_GIGA [192.168.1.1] 2 2 ms 1 ms 1 ms 10.0.75.1 3 1 ms 4 ms 1 ms 95.161.0.145 4 1 ms 1 ms 3 ms 95.161.0.45 5 2 ms 1 ms 1 ms ge1-10.cbr01.spb.TiERA.org [95.161.0.101] 6 2 ms 1 ms 5 ms te13-2.cbr01.spb.TiERA.org [95.161.0.82] 7 3 ms 1 ms 1 ms 95-161-44-238.broadband.spb.TiERA.org [95.161.44.238] 2 8 ms 5 ms 13 ms 95-161-44-233.broadband.spb.TiERA.org [95.161.44.233] 3 9 ms 10 ms 5 ms tiera-gw.gblnet.ru [94.124.180.89] 10 37 ms 38 ms 39 ms sth-ams-te-gw.gblnet.ru [94.124.182.222] 11 57 ms 53 ms 77 ms amsix.ett.com.ua [80.249.209.183] 12 50 ms 50 ms 50 ms kh-kv.ett.ua [80.93.127.142] 13 55 ms 58 ms 55 ms maxnet.ett.ua [80.93.125.250] 14 55 ms 56 ms 56 ms ukrnames.maxnet.ua [79.171.125.210] 15 54 ms 55 ms 56 ms 212.86.107.40.ip.ukrnames.com [212.86.107.40]Trace complete.C:\\Users\\Dmitry> |
| Answer: |
judging by the traceroute you have dostupn website soobshil that you have changed on the site? |
| Question: |
I think that it is necessary to restore from a backup it. Because the virus apparently came |
| Answer: |
when you have a problem? |
| Question: |
can July backup back? |
| Answer: |
if you have one. do we have no backups |
| Question: |
Any backup then please do |
| Answer: |
Refine the path to the folder and database name. |
| Question: |
/public_html/PolzaCRM.rugrach777_Polzacrm |
| Answer: |
request speregen administrator |
| Answer: |
does not help. in addition to MSW in became website prsoto full of viruses |
| Question: |
says access denied |
| Answer: |
PolzaCRM.ru/AI-BOLIT-REPORT-__-927292-23-09-2016_21-32.html here is the report check for viruses, they have a fully clear the site |
| Question: |
403 gives an error |
| Answer: |
at PolzaCRM.ru/AI-BOLIT-REPORT-__-927292-23-09-2016_21-32.html no error, there is a report with all virusman. |
| Question: |
Eugene, I looked at the report. Eliminated the problem. |
| Answer: |
but the site is not working всервн6о., apparently it is damaged by viruses. |
| Question: |
Thanks, You really helped |
| Answer: |
sorry for not able to restore the website |
