| Question: |
Good day! You are hosting two of my website:http://lux21.kiev.ua/-google says that it is infected with viruses (in the admin area came yesterday, changed a single line of text!)http://lux21.com.ua/-вообще not available (in the admin area of this site went probably half a year)Yesterday afternoon everything was fine.What`s going on? |
| Answer: |
Hello. please wait, we will check sites for viruses and provide You with a report. what engine sites and how long have you updated them? |
| Question: |
On joomla engine has not updated, remember change any file on Your recommendation , who is responsible for security, but it was in the very beginning of my cooperation. |
| Answer: |
it`s too bad you haven`t updated. absolutely everything the old version of the critically vulnerable. wait for the validation result |
| Question: |
thanks waiting! |
| Answer: |
audit report http://lux21.kiev.ua/AI-BOLIT-REPORT-__-192819-23-09-2016_12-31.html |
| Question: |
I already saw that you should do? |
| Answer: |
now clean the |
| Question: |
Can you tell me how? ETOGES not on the computer with antivirus to get rid of it. |
| Answer: |
in the report, there are links to the files, the files need to pump to check for vredonostnogo code. |
| Answer: |
you got the report, it shows the problem files. you need to consider them and delete if they are viruses |
| Question: |
Why to another site does not have access writes: zapreshennye you don`t have permission to access / on this server.Additionally, a 403 Forbidden error while trying to use an ErrorDocument to handle the request. |
| Question: |
The site lux21.com.ua |
| Question: |
Files removed, proganyayut Your antivirus found 17, removed.Re-writes proganyayut 0.Go to google swears that there is a virus.Proganyayut re-scanner finds 1. And so constantly. Can`t understand where he was sitting, that after each call appears? |
| Answer: |
so there is a serious uyazvimost through which the virus penetrates obratno :( |
| Question: |
Yes, but how he got root, I have found these files, they were thrown today at 02.43 |
| Answer: |
this website is highly infected. clean it |
| Question: |
On another hosting these sites has been 3 years and no serious vulnerabilities never arose. And when you moved to Your host, suddenly appeared. |
| Question: |
I`ll clean up, and then again to catch viruses well I do not know where exactly the vulnerability |
| Question: |
Please explain why I can`t go to the website http://lux21.com.ua ? |
| Answer: |
access to the site is open for Your ip you need to clean up the site. |
| Question: |
I can`t go in to admin area on the sites, how to fix it? |
| Question: |
meaning the admin area of joomla, writes zapreshennye you don`t have permission to access / administrator on this server.Additionally, a 403 Forbidden error while trying to use an ErrorDocument to handle the request. |
| Answer: |
where exactly you can`t come in? the link is provided. |
| Question: |
http://lux21.kiev.ua/administrator/http://lux21.com.ua/administrator |
| Answer: |
inform your ip |
| Question: |
31.129.187.73 global |
| Answer: |
did You do any changes on the website? Do You have missing the file index.php |
| Question: |
index.php already present on the website http://lux21.kiev.ua but the admin panel won`t let me |
| Answer: |
what address? |
| Question: |
http://lux21.kiev.ua/administrator/ |
| Answer: |
there is no index file |
| Question: |
thank you |
| Answer: |
Thank you, that appealed to customer support. |
