| Question: |
We had a problem. Not displayed and closed sites. Here are the addresses of domains on your servers: dealllct.com and pltranslate.com. Kindly tell me the possible reasons. Thank you! |
| Answer: |
Hello.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Zhanybek>tracert pltranslate.contrastive route to pltranslate.com [46.29.2.43]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.1.1 2 1 ms 1 ms 3 ms 212.112.101.209 3 * 4 ms 3 ms gate.aknet.kg [212.112.96.2] 4 9 ms 6 ms 9 ms 217.196.31.57 5 75 ms 71 ms 75 ms rascom.inet2.net [85.112.122.13] 6 114 ms 121 ms 118 ms 80-64-96-31.rascom.as20764.net [80.64.96.31] 7 114 ms 118 ms 112 ms 80-64-96-31.rascom.as20764.net [80.64.96.31] 8 130 ms 139 ms 129 ms linx.as6663.net [195.66.224.252] 9 127 ms 124 ms 125 ms 31.210.11.37 10 139 ms 146 ms 152 ms 31.210.11.38 11 122 ms 123 ms 121 ms coil.dnsline.ru [46.29.2.43]Trace complete.C:\\Users\\Zhanybek>tracert dealllct.contrastive route to dealllct.com [46.29.2.43]with the maximum number of jumps 30: 1 2 ms <1 MS <1 MS 192.168.1.1 2 1 ms 1 ms 1 ms 212.112.101.209 3 4 ms 4 ms 7 ms gate.aknet.kg [212.112.96.2] 4 6 ms 7 ms 6 ms 217.196.31.57 5 73 ms 75 ms 73 ms rascom.inet2.net [85.112.122.13] 6 114 ms 115 ms 114 ms 80-64-96-31.rascom.as20764.net [80.64.96.31] 7 124 ms 114 ms 168 ms 80-64-96-31.rascom.as20764.net [80.64.96.31] 8 226 ms 145 ms 161 ms linx.as6663.net [195.66.224.252] 9 121 ms 169 ms 127 ms 31.210.11.37 10 185 ms 181 ms 165 ms 31.210.11.38 11 127 ms 121 ms 120 ms coil.dnsline.ru [46.29.2.43]Trace complete. |
| Answer: |
your sites been compromised. now we check them for viruses. at the end of the test report will provide |
| Answer: |
pltranslate.com/AI-BOLIT-REPORT-__-829855-04-10-2016_08-17.html dealllct.com/AI-BOLIT-REPORT-__-444004-04-10-2016_08-19.html |
| Answer: |
reports indicated infected files, correct the problem by removing viruses and clearing code site |
| Question: |
You have the option to restore from backup? and another question, why there is no antivirus on the host? |
| Answer: |
On all servers. be sure to have installed anti-virus software, and they are constantly working |
| Question: |
What about restoring from backup? Possible? |
| Answer: |
please wait. |
| Answer: |
when was the last time you went to the sites? |
| Question: |
about 2 weeks ago. |
| Answer: |
to sojaleniu sites in became may already be infected. we have weekly backups. made for the weekend. |
| Question: |
Hello,deleted the files infected.please check |
| Answer: |
check the |
| Question: |
I changed DNS address to domain pltranslate.com and dealllct.comns1.dnsline.runs2.dnsline.ruнаNS1.BITRIX07.RUNS2.BITRIX07.RUсайты still not working |
| Answer: |
Hello but you have a DNS ns1.dnsline.ru IP:46.29.2.43
ns2.dnsline.ru IP:46.29.2.44 this is a DNS your account |
| Question: |
but I have changed my tariff plan of the hosting Apollo-Bitrix has a different DNS address.my websites still not working |
| Answer: |
your account tariff Apollo. You mean Your other account? |
| Question: |
and sites pltranslate.com and dealllct.com my why is not working? |
| Answer: |
specify on what account they are located where you created them? if the current account then they should be DNS of your account. ns1.dnsline.ru IP:46.29.2.43
ns2.dnsline.ru IP:46.29.2.44 |
| Question: |
returned DNS addresses.You wrote earlier that the sites are infected.I cleared the infected files.check out the work? |
| Question: |
Will be able to change the control panel on cPanel?I need to change the PHP version of the site for some sites.Tama is this possible? |
| Answer: |
unfortunately the panel can`t just take and change. the panel is server-based. we can open You an account on the server with cpanel and transfer your sites over there. the version of php installed any, but for the entire account. separately, the site upgrade can`t |
