| Question: |
Moved today the website on your hosting, your domain pointed to your ns servers, website not working, tell me what is the reason you need as quickly as possible because the site is advertising with AdWords and Yandex |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to mylook.com.ua [141.101.128.115]with the maximum number of jumps 30: 1 69 ms 34 ms 84 ms 136 ms 192.168.0.1 2 99 ms 99 ms lo0.bras-dp-05.fregat.net [212.115.225.245] 3 97 ms 103 ms 94 ms 10.0.11.77 4 110 ms 58 ms 38 ms 10.0.10.34 5 60 ms 100 ms 99 ms dtel-ix.as6663.net [193.25.180.192] 6 107 ms 102 ms 96 ms 31.210.11.37 7 700 ms 304 ms 612 ms 31.210.11.38 8 62 ms 99 ms 99 ms mail8.alieldus.com [141.101.128.115]Trace complete. |
| Answer: |
this is an invalid ip the ip should be 141.101.128.116 |
| Question: |
what should I do? I then specify a domain and not IP |
| Answer: |
inveniet. the ip is correct. cokm engine website? as you moved him? |
| Question: |
Joomla using akeeba backup component , everything is properly done, a test domain site start perfect, then a test like that he was replaced on the main and access is gone. Went to the names.Yua and there changed the ns servers, the website had to be transferred to you today. Now does not work. |
| Answer: |
he could not himself change, what you changed on the website? |
| Question: |
domains set up, database created, you can check what`s wrong? as public khtml bind to mylook.com.ua? |
| Answer: |
folder domain mylook.com.ua is public_html |
| Question: |
well the site is there, what`s the problem? |
| Answer: |
check the database connection and turn off the plugins website. also turn off memcache Рёmemcached in nastryokakh |
| Question: |
I can`t even access simple websites like robots.txt and so, here it is in something else, if not right was the b connected database would produce a 404 |
| Answer: |
delete the files and vosstanovite the site again |
| Question: |
there is the installation file, it does not turn on, not a single file even the simplest`t open, it is as if the access is closed |
| Answer: |
please Check now.
|
| Question: |
thank you, works what was that? |
| Answer: |
ok
|
| Question: |
what was that? |
| Answer: |
have you had a cache DNS |
| Question: |
Hello, the site is again available |
| Answer: |
Hello site work
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to mylook.com.ua [74.81.191.194]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.9.1 2 1 ms 1 ms 1 ms 212.115.225.250 3 1 ms 1 ms 1 ms 10.0.11.53 4 8 ms 7 ms 7 ms 10.0.10.34 5 8 ms 8 ms 8 ms fregat.gw.itsinternet.net [213.133.164.181] 6 8 ms 8 ms 9 ms te0-0-0-32.1132.rcr21.kbp01.atlas.cogentco.com [149.6.190.197] 7 26 ms 26 ms 26 ms be2680.ccr22.bts01.atlas.cogentco.com [154.54.36.233] 8 31 ms 31 ms 31 ms be3045.ccr21.prg01.atlas.cogentco.com [154.54.59.105] 9 39 ms 39 ms 39 ms be3029.ccr42.ham01.atlas.cogentco.com [154.54.59.61] 10 49 ms 49 ms 49 ms be2816.ccr42.ams03.atlas.cogentco.com [154.54.38.209] 11 125 ms 125 ms 125 ms be12488.ccr42.lon13.atlas.cogentco.com [130.117.51.41] 12 126 ms 126 ms 126 ms be2983.ccr22.bos01.atlas.cogentco.com [154.54.1.178] 13 125 ms 125 ms 125 ms be2096.ccr42.jfk02.atlas.cogentco.com [154.54.30.41] 14 127 ms 127 ms 127 ms be2057.ccr21.jfk10.atlas.cogentco.com [154.54.80.178] 15 121 ms 121 ms 121 ms 154.54.10.138 16 132 ms 133 ms 133 ms bu-ether13.nycmny837aw-bcr00.tbone.rr.com [66.109.6.156] 17 136 ms 133 ms 133 ms bu-ether11.nwrknjmd67w-bcr00.tbone.rr.com [66.109.6.26] 18 134 ms 133 ms 133 ms bu-ether11.vinnva0510w-bcr00.tbone.rr.com [66.109.6.28] 19 134 ms 133 ms 141 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30] 20 140 ms 142 ms 140 ms 66.109.6.81 21 149 ms 149 ms 149 ms gig10-0-0.chrlncsa-rtr1.carolina.rr.com [24.93.64.27] 22 147 ms 154 ms 148 ms cpe-024-074-249-097.carolina.res.rr.com [24.74.249.97] 23 149 ms 149 ms 173 ms rrcs-24-172-69-41.midsouth.biz.rr.com [24.172.69.41] 24 145 ms 145 ms 145 ms rrcs-98-101-189-150.midsouth.biz.rr.com [98.101.189.150] 25 150 ms 145 ms 155 ms swag1-xb1-vl4.caro.net [69.59.18.3] 26 149 ms 149 ms 149 ms s105.avahost.net [74.81.191.194]Trace complete. |
| Answer: |
this is not our ip. your website works with 141.101.128.115 https://intodns.com/mylook.com.ua |
| Question: |
Data to direct your domain to the hosting server.:NS: ns1.hosthp.net 141.101.128.114 ns2.hosthp.net 141.101.128.115 as it is not yours? |
| Question: |
needs more work |
| Question: |
you can specify a particular solution? |
| Answer: |
the problem is only on starone of your computer and Internet provider. we do not know what prichny you have problems with DNS. worldwide your website works fine. a complaint only on your computer and nowhere else. that`s what I see all around the world https://tools.pingdom.com/#!/znoS/http://mylook.com.ua |
| Question: |
http://prntscr.com/csu0we |
| Question: |
can you check if there`s a DDoS? |
| Answer: |
BTC for a nice surprise there. |
