Possible solutions of your questions

Hello. you did backup before upgrading?

Hello.

the Error we removed, the site you want to restore?

utochnyat where is the file? it is not on your account

did you read it?

http://errors.umi-cms.ru/16000

seen in file Manager, just need to enable the display of system files. but the site is really poorly updated.

please upload a backup, we can rebuild

Yes, we can rebuild him

ok

you will not be able to run, because for a restore process from a backup account is removed.

now we start vosstanovlenie

wait, why the backup has a name backup-pro-komplekt.ru-2-17-2017.tar.gz ? this is not a full backup? backup what you downloaded? how it was created?

this is not a complete backup. there is no  database, it`s just a backup of the root directory. base in it full vosstanovlenii of such copy is impossible. always create a full backup.

for the server there is no such thing as \"the website\" , a website consists of files and database. server oratia does not have any website which database belongs to. utochnyat please what were you doing updates? the problem probably is connected again with a huge database of saya, it`s base 2 GB gerou you are optimizirovan. although Amgoorie that a significant amount of base is unnecessary visitor logs

we`re not talking about the website and about the base of the site.

now we will try first to postwait

it often happens that the DB is inflated due to accumulation of cache, check the largest table in the database, for which it is responsible.

photos in the database not stored :)

You have basically inflated tablice:

cms3_object_content

cms_stat_hits

cms_stat_users

cms_stat_paths

t E. in fact stats if You don`t need it, then You can try to clean these tables.

PS maybe you should deflate database and Google it :), about the possibility of cleaning up those tables.

specify what error are you  weilite?

create polovts base, add him Parva EN database

in the configuration file, the server needs butuchany the same user with the same password.

You mean database user?

In the folder /public_html/cfg is the file connect.inc.php

you have the website work

http://promkomplektspb.ru

where you see the error?

they in phpmyadmin

but don`t touch them yet, you should look for in the site settings where you cleared the history and logs

promkomplekt2014BAK folder is the folder after the update , promkomplekt2014 EO we vosstanovili backup, and it runs the website

the folder  is not empty. why do you think so?

so you made a mistake when deleting, we do not allow

not quite understand what does the file Manager. you about file Manager panel?

download piccy.info

what engine file Manager? this module?

unfortunately we are not so well aware of this engine. you can still try vosstanovit files from your backup. you haven`t deleted the files?

please wait.

the files in your archive database is not compatible

this is the site from backup

menu  panel - backup - to create a complete copy of rezervnu

If the process runs longer than 30 seconds then the system will not be updated. The time limit of the script execution is restricted on shared hosting - 30 seconds. You can send them a backup of the site and they will hold the upgrade for you.

you have a very large database. request information for its optimization. in casinos ti cleaning the cache

database is not a file database is a database. bases dannyh you have in the menu database. give them access to your account. base you  kostolom_umi it is large, price more than half is used by the cache and the history that You don`t need yaano

make a full backup and download it.

Yes, this is it. skachaite

this znacheniya has no

by the way recommend to delete that backup, a bit to clean up the site and create a new one. clear the cache of the website. you have the largest amount of the cache

in particular, /home/kostolom/public_html/promkomplekt2014/sys-temp/static-cache

no, nivkoem case. do everything from the admin panel of the website, look for there cache busting

check if the database has decreased. best viewed in phpmyadmin/ mfv immediately see the value. in the panel it`s a little late

Hello

wait, we can rebuild database

do nothing. miloslavova database

please Check now.

this is from the night backup.

utochnyat when you did the backup?

the request sent to the administrator.

please Check now.

ok

it is recommended to delete backups that would be the next up they do not take up any extra space

ok

why do you have the rights Ana folder 777? these rights are prohibited. the rights to folders should be 755 Tolok

according to skrinshoty you all have wrong permissions of the folders, specify all folders 755 rights

the rights to folders should only be 755

please Check now.

removed

ok

the Archive and dump is already in your account?

Extract the archive and dump.

Yes

please Wait.

the developers provide support?

but prietom lost your website?

not quite clear where to deploy

wait, first you need to make a backup

ok

ask why you have Ustvari in the folder /public_html/promkomplekt2014 rights Ana files as 776 ? who did it?

who did you give access?

update a website?

please Check now.

please Check now.

enter a key

loaded

utochnyat address file photo

clean cache from the admin panel of the site

image is, your website their was a different obligativity

timesto http://promkomplektspb.ru/images/cms/data/town.jpg he he wants to give to see http://promkomplektspb.ru/images/cms/data/town.jpg

the site is http://promkomplektspb.ru/images/cms/data/town.jpg - ttp://promkomplektspb.ru/images/cms/data/town.jpg

potamu that after the upgrade the site became a different show links

while only fulfilled the instruction

replace the file

imported the dump

made the connection settings to the database

we can only return the backup files and database

ok

ok

the Question referred to the administrator.

please Wait.

if someone worked for it your entire account is messed up. now you have all folders of the account permissions 777

that`s when this backup was done ? backup-2.22.2017_10-09-19_kostolom.tar.gz

before the problem occurred or after?

You do not understand, you have the whole account is ruined now. you have all folders from the root have permissions 777, this should not be

we can vosstanovit from backup Р°backup-2.22.2017_10-09-19_kostolom.tar.gz the whole ccount

account vosstanovleny from Your backup

please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket

If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm

so you have it open with another ip until DNS updates

https://tools.pingdom.com/#!/cbJQ7o/http://promkomplektspb.EN

this is a link to the test series, it vijna the site works, but pridana without images

just before a major upgrade to do a backup. then you can get everything back to normal

ok

a backup is not deleted.

no need to apologize, you are not to blame

enter a key

what was your ip?

it Turns out you need to update the key.

please Wait. The request is sent to the administrator.

what version of php to install?

php version changed

it is changing in Paoli menu  - the choice of php

you are all so worth it.

ok

you mean database?

on the contrary, Oan you have now only 1 GB 2 ka Ana was previously

Hello. they fixed the issue with the upgrade?

Hello. they fixed the issue with the upgrade?

then ask them sprva to fix the website. the fact that they wrote to the appearance of the relationship does not.

then ask them sprva to fix the website. the fact that they wrote to the appearance of the relationship does not.

first needs to be fixed website. productivity falls if the site error

first needs to be fixed website. productivity falls if the site error

as you may remember after the updates the site has become very slow, perhaps because to make a mistake. you need to specify it

OK, soobshite please about the result

they got her cleaned up. it is in two times less than was

while no don`t touch

ok

Hello. all developers and forum balaboly say \"contact the host\" . need more specifics. We checked the requirements and they are all we have. you and your party proverit version of php and required modules . panel menu - choice of php

all modle you prisustvuju

check with them the reasons and we will look into them.

please answer. we will check all options.

ok

Hello

backup only files 20 02

just replace the files and database

if you upload an archive, we can help.

Yes, that`s right, you can`t restore a full bekap because you need to remove the account

you have a large base, this contributes to the high load

Hello.

please Wait, the request is sent to the administrator.

Hello. utochnyat where the file is located

ok

Hello

Refine what kind of rights is it? please less platitudes and more concretely (the developers) , the server has hundreds of websites with different cms  and they all work

inform if there are news options and the cause of the problem, we`ll check

ok/ inform how to be something specific, we will check from our side.

php is running in cgi mode and all scripts work on behalf of the user. the user has all the rights to your scripts.

now the errors we see it

PHP Deprecated: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set `always_populate_raw_post_data` to `-1` in php.ini and use the php:
//input stream instead. in Unknown on line 0

and why they had previously existed? on the server it is nothing but a upgrade of the engine  not changed

proverit please error logs and the customization of the website. we can also offer You vps server

you have a big database of website this may be the cause of slow work.

it should be still possible to optimize.

Details sent to [email protected]

ok.

make and download a backup

ok