| Question: |
Hello! Why is my account blocked? Primary domain: gazik.me |
| Answer: |
Hello. you have a very infected websites. we checked them for viruses. and we have the report. please soobshaet from what ip you work, we will enable You to resolve the problem |
| Question: |
89.232.70.228 How to clean them? |
| Answer: |
we will open You the access to Your IP address, so You can clean it, wait for amp. |
| Answer: |
open. |
| Question: |
Thank you. How you can clear sites? Suspicious files in the FTP started showing up about a week ago. Passwords changed, like, 2 times more difficult. Still did not help, it seems.. |
| Answer: |
Preverite the path to the suspicious file. What plugins do you use? |
| Question: |
On the main FTP appeared the \"left\" directory almara-kzn.Giese one folder: /public_html/blog/fc11Еще: /public_html/key-steam.getuper error number 500.Access rights to files and folders to 644 and 755 respectively. |
| Answer: |
You have added the domain in panel? |
| Question: |
Recently started to use WordPress plugins. But the problems began before the installation of this engine.Another site worked on Joomla (almara-kzn.ru), it is likely to completely contracted. If so, it (the website) just removed. |
| Answer: |
You were to do the engine upgrade? |
| Question: |
No, not spent. |
| Question: |
About 1.5 months ago I added the domain energo.tatar |
| Answer: |
did You clean? Removed files? |
| Question: |
Just manually removed, but apparently not everything was removed. After changed the password in the site root energo.tatar did not appear suspicious files. But the other sites I looked.. |
| Answer: |
go through the rest and delete. Your sites are infected. |
| Question: |
OK. |
| Answer: |
ok
|
| Question: |
You have the opportunity to erase three files?Two in this directory: /public_html/key-steam.GII this file: /public_html/çàãðóæåííîå.htm |
| Question: |
Not able to delete them.And now please look at the sites. Like, all cleaned.On the websites of \"error int. server\" yet. |
| Answer: |
files are deleted, the scanning started again, wait for amp. |
| Answer: |
the report to a file AI-BOLIT-REPORT-__-705380-21-02-2017_02-20.html |
| Question: |
Everything looked really \"left\" was removed.You can delete the folder /public_html/xn--80aukdfch.xn--p1ai fully, refreshed look.Like, everything else is clean now. |
| Question: |
Still a few files that you cannot delete:/public_html/key-steam/FireShot Capture - Ð |
| Question: |
You can delete these files and re-watch? |
| Answer: |
the File has been deleted. To remove the folder? |
| Question: |
Yes, too, please.There is a folder /public_html/xn--80aukdfch.xn--p1ai/ fully need to remove |
| Answer: |
Folder remotely. |
| Question: |
When sites earn? |
| Answer: |
the Question referred to the administrator, wait for amp. |
| Question: |
OK |
| Answer: |
open access |
| Answer: |
latest report http://gazik.me/AI-BOLIT-REPORT-__-266068-21-02-2017_19-02.html |
| Question: |
Thank you!1. How can you protect the website? Could have something to recommend? Like antivirus to the website.2. Can we trust these services: https://websupportrevolution.com/ru/ ? |
| Answer: |
unable to connect service virusdie |
