| Question: |
Hello. I can not understand - before outlook was working, now not. I attach a screenshot with the settings (loaded on your website, can be zoomed with the mouse) - in what could be the reason? |
| Question: |
http://pravo.help/sites/default/files//1_0.png |
| Question: |
On the smartphone everything works |
| Answer: |
Hello. configuration invalid the lower three screenshots , on average, do not specify the parameters of authorization. they should be specified, that the name of the account and password, not just a checkbox |
| Question: |
Fixed, now as in the screenshot:http://pravo.help/sites/default/files//2_0.cDNA, unfortunately, did not help( |
| Answer: |
what error do you see? |
| Question: |
When checking the settings gives the error:logon to the incoming mail server (IMAP): Error connecting to the server.Send test email message: unable to connect to outgoing mail server (SMTP). If you receive this message again, contact your server administrator or Internet service provider. |
| Question: |
Is it possible that the reason for this is that the address duna.hostven11.ru (and the address of the entrance to cPanel http://138.201.53.22:2082/) blocked by TransTeleCom? When the tracert command duna.hostven11.ru at the command prompt, as it can be seen that the address in the black list of the TransTeleCom.http://pravo.help/sites/default/files//3.png |
| Answer: |
let Your ip |
| Question: |
on https://www.hostrace.net/2ip.php indicates:Your IP address: 89.19.205.208 Earlier in one of the tickets I have raised the question of what to spanel at http://138.201.53.22:2082/ can`t go. As it turned out, the reason to block this address backbone provider TTK. Now we Have to use an alternative address http://138.201.53.51:2082/По likely with the mail server duna.hostven11.ru the same story, which is why the mail client smartphone go can as before as there is the megaphone 4G and the computer can`t see as there main provider is TTK. |
| Answer: |
server duna.hostven11.ru this is 138.201.53.22 138.201.53.51 this is the one and the same server. if your ISP for some reason blocks the ip 22 , Ukazat as a server 138.201.53.51 |
| Question: |
duna.hostven11.ru changed to 138.201.53.51 in your email client and now seem to be working. It is strange that duna.hostven11.ru and 138.201.53.22 suddenly blocked by the provider.Until the problem is solved, thank you! |
| Answer: |
ok |
| Question: |
Tell me, here`s the question remained - each entry in the mail client there is a warning:the Server to which you are connected is using a security certificate that cannot be verified. The target principal name is incorrect. To continue using this server?Even if you choose view certificate/install certificate, still every time you log in Windows appear again. |
| Answer: |
please Wait. |
| Answer: |
the certificate issued to the domain duna.hostven11.ru and you works addressing using another address |
| Question: |
duna.hostven11.ru changed to 138.201.53.51 as duna.hostven11.ru blocked by the provider. That to me now every time you login on a pop-up window press \"Yes\"? it`s uncomfortable. extremely. |
| Answer: |
ask for kako prichny blackroots. provider caused you inconvenience. |
| Question: |
This is a dead story. It`s not even directly my ISP and backbone TransTeleCom. through which the services are provided by my Internet provider. So it`s not an option. How where to download this certificate or how to set it not to confirm each time you log in email? |
| Answer: |
e-mail client offers to softenit? |
| Question: |
I`m on hold, after manipulating written import completed successfully but when you log on again. I am attaching the screenshot of the algorithm. (Zoom in or download the file because the browser does not look so good):http://pravo.help/sites/default/files//111111.png |
| Answer: |
then probably you need to disable ssl protocols and use the common |
| Question: |
The reason for blocking an access provider or something else? |
| Answer: |
the certificate of the mail server only duna.hostven11.ru and it shall be rabatt correctly only when addressing duna.hostven11.ru |
| Question: |
It turns out I now or every time to confirm when you open the client or disable SSL (which is even worse)? Don`t really understand the certificate that prevents to do the same for http://138.201.53.51 that I have available. |
| Question: |
or something in the settings to ask once the certificate was installed. |
| Answer: |
it will not ostwalt it for drugogo address |
| Question: |
It turns out I now or every time to confirm when you open the client or disable SSL (which is even worse)? other ways not? |
| Answer: |
comhuge disable ssl? you often rabatte from your device in a public network where you can decrypt Your traffic? or propiska has a very serious security requirements? |
| Question: |
This is a working correspondence and privacy is important to me. So it is necessary to think through the options. |
| Question: |
it`s not my fault that one of the leading Russian operators have blocked access to your address. |
| Answer: |
we can offer You transfer to another server |
| Question: |
That is, instead of duna.hostven11.ru (http://138.201.53.22) will be the other address? It is still the same hosting? and hosting parameters will not change? Now I`m happy. |
| Answer: |
change the server. will be another server, another ip and other DNS |
| Question: |
And hosting the same, I mean the settings, speed, also https://hostrace.net? |
| Answer: |
what does hosting, we`re talking about another server, we have `re not the only server we have servers in several data centers in several countries |
| Question: |
And the parameters of this server are the same (performance, response time, reliability, etc.?) |
| Answer: |
servers have the same |
| Question: |
From what I was required or that You yourself will do? |
| Answer: |
you will need to change the DNS |
| Question: |
1. I mean all the rest do? 2. also change the server, all settings will remain the same? will change only duna.hostven11.ru (http://138.201.53.22) and DNS? |
| Answer: |
yeah, right |
| Question: |
Then write the new addresses, I at first just in case, check them, and then maybe they are in the bath) |
| Answer: |
138.201.57.85 |
| Question: |
Tracing addresses completed in 7 steps, as I understand access is not blocked?Just in case downloaded the home directory and database sites. There is enough in that case to restore? If Yes - change, and write me new DNS that I have them yet will register at the Registrar. The new address for the entrance to cPanel - http://138.201.57.85:2082 ??? |
| Answer: |
please Wait. |
| Answer: |
when can we start migrating? |
| Question: |
Please reply to the previous message: Tracing new address completed in 7 steps, as I understand access is not blocked?Just in case downloaded the home directory and database sites. There is enough in that case to restore? If Yes - change, and write me new DNS that I have them yet will register at the Registrar. The new address for the entrance to cPanel - http://138.201.57.85:2082 ??? |
| Answer: |
if you opens a panel that dotp you have. DNS needs to be changed after the transfer of the AI test, it is not necessary to register in advance |
| Question: |
Then transfer, hopefully nothing terrible will happen. |
| Answer: |
Details sent to [email protected]
|
| Question: |
Went to cPanel at the new address http://138.201.57.85:2082 but not the password that is sent, and the old password. Now what should I do? |
| Answer: |
you need to change DNS to specified in the letter the address of the mail server tisza.hostven02.ru |
| Question: |
IP in DNS also to prescribe? (previously, it was not, and the Registrar reg ru there is a special window under the IP is, but it is not active) |
| Answer: |
Ukazat DNS ns1.binar777.net
ns2.binar777.net |
| Question: |
this is pointed out. and IP, which are also прислали:DNS:ns1.binar777.net IP:138.201.57.85 ns2.binar777.net IP:138.201.57.121 |
| Answer: |
this is the ip the same DNS servers |
| Question: |
I understand that, I mean they do not need to specify?And one more: You all have done? nothing more is required? |
| Answer: |
if this is not explicitly stated in the panel of the Registrar that they specify endogeno you specify the DNS in accordance with the regulations of the Registrar |
| Question: |
OK, second question:You all have done? nothing more is required? from me or you |
| Answer: |
change the DNS and wait for them to update |
| Question: |
I like you information sent immediately changed.wait about a day? |
| Answer: |
several hours |
| Question: |
It`s been many hours.I almost immediately sent a logger message \"Update domain data successfully initiated.The actual data update in the root servers DNSпроизойдет during the day, and the information in obmetochnymi WHOIS will be updated within 15 minutes.\"Different services check DNS indicate the old NS records.In the meantime, I can work with the sites to change content, etc. and what to expect? |
| Answer: |
the Registrar has sent You a letter that the new data is accepted, but the new settings should be registered, this is required on average 2-12 hours. to understand how currently, You domain is running please do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to pravo.help [138.201.241.53]with the maximum number of jumps 30: 1 1 MS 1 MS 1 MS as41465-195-1.vgt.ru [89.19.195.1] 2 1 MS 1 MS 1 MS sma02.sma33.transtelecom.net [188.43.18.30] 3 53 ms 53 ms 53 ms frt01.transtelecom.net [80.81.194.117] 4 54 ms 53 ms 53 ms decix-gw.hetzner.de [80.81.192.164] 5 57 ms 58 ms 57 ms core24.hetzner.de [213.239.229.78] 6 58 ms 58 ms 57 ms ex9k2.rz17.hetzner.de [213.239.229.22] 7 57 ms 57 ms 57 ms static.53.241.201.138.clients.your-server.de [138.201.241.53]Trace complete. |
| Answer: |
according to the trace domain you available from our server. |
| Question: |
And from the old or the new? |
| Answer: |
With a new one. |
| Question: |
And the service checks DNS records for a domain https://www.reg.ru/nettools/digдо still shows old записиns1.hostven02.ru ns2.hostven02.ru |
| Answer: |
these DNS are now on your domain: Name Server: ns1.binar777.netName Server: ns2.binar777.net |
| Question: |
1. Transfer your from one server to another ended? Nothing more is required?2. I now can work with the sites to change content, etc.? |
| Answer: |
Yes, try to add one article and check its saving to the database. |
| Question: |
Added a new page to the website, went through the new address http://138.201.57.85:2082 in cPanel, in phpmyadmin, in the database of the website, in a section node, a new page appeared there. All? nothing more is required, you can work? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
I wrote the previous consultant.C:\\Users\\Святославtracert pravo.helpТрассировка route to pravo.help [138.201.241.53]with the maximum number of jumps 30: 1 1 MS 1 MS 1 MS as41465-195-1.vgt.ru [89.19.195.1] 2 1 MS 1 MS 1 MS sma02.sma33.transtelecom.net [188.43.18.30] 3 53 ms 53 ms 53 ms frt01.transtelecom.net [80.81.194.117] 4 53 ms 53 ms 53 ms decix-gw.hetzner.de [80.81.192.164] 5 57 ms 57 ms 57 ms core24.hetzner.de [213.239.229.78] 6 57 ms 58 ms 58 ms ex9k2.rz17.hetzner.de [213.239.229.22] 7 57 ms 57 ms 57 ms static.53.241.201.138.clients.your-server.de [138.201.241.53]Trace complete. |
| Answer: |
you have updated DNS |
| Question: |
Nothing more is needed, it is possible to work with websites? |
| Answer: |
Yes, you can work with the sites |
| Question: |
Thank you very much!!!!!, finally, how many days have suffered with these locks( |
| Answer: |
ok
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