| Question: |
Good afternoon. Something strange is happening with the account.1) access to FTP is that the username/password is not correct... however, we did not change anything...2) one of the sites on the account are displayed stub \"account has been suspended\", then пропала3) the transition from the address bar at http://shop.luxray.com.ua/ leads to the download of the file \"untitled\" instead of opening the website. |
| Answer: |
Hello
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Usertracert shop4kids.com.afrassiabi route to shop4kids.com.ua [88.99.193.243]with the maximum number of jumps 30: 1 119 ms 108 ms 71 ms 192.168.0.1 2 3 ms 7 ms 3 ms 178-137-11-253.broadband.kyivstar.net [178.137.11.253] 3 24 ms 28 ms 27 ms te-0-1-0-0.br1-lvv1.kyivstar.net [80.81.194.168] 4 44 ms 43 ms 42 ms decix-gw.hetzner.de [80.81.192.164] 5 51 ms 49 ms 46 ms core22.fsn1.hetzner.com [213.239.245.178] 6 45 ms 59 ms 48 ms ex9k1.rz22.hetzner.de [213.239.245.242] 7 54 ms 45 ms 49 ms static.243.193.99.88.clients.your-server.de [88.99.193.243]Trace complete. |
| Answer: |
the website available to You. what errors you see on it? |
| Question: |
at the moment, see 3 errors:1) access to FTP is that the username/password is not correct... however, we did not change anything...2) the transition from the address bar at http://shop.luxray.com.ua/ leads to the download of the file \"untitled\" instead of opening the website.3) on the website http://luxray.com.ua/ do not display files that are inserted into the template using \"include\" for example:? include(`menu.php`)? |
| Question: |
customers write that with computers on another provider see cap \"account has been suspended\" on the website shop4kids.com.ua |
| Answer: |
please Check now.
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| Answer: |
proverit login ftp right now with a provider you have a message about the lock? |
| Question: |
FTP earned.from customers who see the message, requested tracert |
| Answer: |
let as be the information |
| Question: |
a screenshot of tracert to the link - https://www.dropbox.com/s/xrvdflcnrhiwm1x/viber%20image.jpg?dl=0 |
| Answer: |
tracing nevriye ip |
| Question: |
people type the domain name. what to do in this situation? |
| Answer: |
wait for the DNS updates |
| Question: |
okay, thanks |
| Answer: |
ok |
