| Question: |
What`s the problem? |
| Answer: |
Hello your website hacked the report skanirovaniya. http://perila67.ru/AI-BOLIT-REPORT-__-943450-04-04-2017_07-55.html change the passwords of the website and remove viruses |
| Question: |
And I FTP can`t work. When peresadivka file says \"Critical error during file transfer\" |
| Answer: |
what is the file you are trying to upload and where? |
| Question: |
I deleted folder wp-admin and wp-includes (via the file Manager, because the FTP did not work). Downloaded the new WordPress and trying to upload these folders to the root directory |
| Question: |
and no, they are not removed they through file Manager |
| Answer: |
please Wait. |
| Answer: |
You can recreate the account from scratch? |
| Question: |
No, zero is not necessary, for me at least FTP access to so I can the entire site be shoveled for viruses. |
| Answer: |
you have a full getup to the account on the server |
| Question: |
550 Can`t remove directory: Directory not empty |
| Answer: |
Specify the path to the folder. |
| Question: |
/public_html/wp-admin |
| Answer: |
Folder is deleted. |
| Question: |
Now check for the presence of virus |
| Answer: |
running the Scan, the scan report will be sent to Your Inbox. |
| Question: |
Critical zamechaniya files can be malware or hacker scripts (1) /home/perila67/public_html/AI-BOLIT-REPORT-__-943450-04-04-2017_07-55.html is the report itself. I have removed it. Still some obstacles to unlock the account? |
| Answer: |
your account is not locked since the reference You in the ticket. |
| Question: |
ahh, sorry. Just FTP still isn`t working as it should, I thought, because of the lock |
| Answer: |
please describe the problem more specifically. that would solve the problem of the description of \"wrong\" we unfortunately are not enough, describe please more you block |
| Question: |
I can`t FTP (filezilla) to upload files, not delete them. Rather, it is those files that are just lying in the root directory be deleted, and the folders wp-admin and wp-includes are not amenable to neither delete nor download there files. 553 Can`t open that file: Permission denied550 Can`t remove directory: Directory not empty |
| Answer: |
changed the rights in the file Manager pane. specify the rights Ana folder as 755 |
| Question: |
Oh, thank you ogromnoe, it worked))) |
| Answer: |
ok
|
