| Question: |
Hello! When you try to log in admin panel of WP, and cause the browser domain deepcjol-ma.com fails with \"Error database connection\". Also Yandex - Metrika sent a message that the site from 21 hours 37 min is not available. |
| Answer: |
outcomeid that you have changed on the website |
| Question: |
For a week nothing changed. |
| Question: |
Domain, of course deepcool-ma.com (it was not precisely stated in the first message). |
| Answer: |
you doesn`t work the mysql server, the problem persists. |
| Question: |
You seem to have another accident? According to metrics site was available during the day, and now discovered that no access has a minimum of two hours: as with the admin panel and via PM. There is no entrance via the admin panel. Domain deepcool-ma.com. (Weblink does not work). |
| Answer: |
Hello the website https://deepcool-ma.com/ works |
| Question: |
Nothing is loaded. And here is the trace:Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2009. All rights reserved.C:\\Users\\Administrator>tracert deepcool-ma.contrastive route to deepcool-ma.com [136.243.158.1]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.1.1 2 * * * timed out for the request. 3 36 ms 39 ms 39 ms 93.85.81.180 4 37 ms 38 ms 39 ms 10.0.62.45 5 44 ms 43 ms 40 ms core2.net.belpak.by [93.85.253.205] 6 41 ms 39 ms 40 ms ie1.net.belpak.by [93.85.80.50] 7 41 ms 40 ms 41 ms asbr7.net.belpak.by [93.85.80.90] 8 66 ms 67 ms 66 ms ae20-0.fra30.core-backbone.com [5.56.18.165] 9 64 ms 65 ms 64 ms ae11-2025.fra20.core-backbone.com [5.56.17.25] 10 65 ms 65 ms 65 ms core-backbone-100g-fra.hetzner.de [80.255.15.122] 11 68 ms 65 ms 65 ms core4.fra.hetzner.com [213.239.245.2] 12 70 ms 69 ms 70 ms core23.fsn1.hetzner.com [213.239.229.74] 13 69 ms 69 ms 69 ms ex9k1.rz17.hetzner.de [213.239.203.230] 14 70 ms 69 ms 70 ms static.207.173.243.136.clients.your-server.de [136.243.173.207] 15 * * * timed out for the request. 16 * * * timed out for the request. 17 * * * timed out for the request. 18 * * * timed out for the request. 19 * * * timed out for the request. 20 * * * timed out for the request. 21 * * * timed out for the request. 22 * * * timed out for the request. 23 * * * timed out for the request. 24 * * * timed out for the request. 25 * * * timed out for the request. 26 * * * timed out for the request. 27 * * * timed out for the request. 28 * * * timed out for the request. 29 * * * timed out for the request. 30 * * * timed out for the request.Trace complete.C:\\Users\\Administrator> |
| Answer: |
the site is loaded. https://tools.pingdom.com/#!/AvAcf/http://deepcool-ma.com server ip 94.130.0.101 with the old ip was a serious problem |
| Question: |
So I changed the IP and then the server? Enter into the search engines domain, nothing gives. If this IP will, then how can I login to the admin panel, and how visitors can obtain access to the site (I as a visitor don`t get access from your computer). |
| Answer: |
94.130.0.101:1500 your panel we are also visitors and the site is available to us as well as worldwide toge https://www.host-tracker.com/InstantCheck/ResultComplete/0c56013e-6a38-e711-850b-0003ff73517a |
| Question: |
Well, I guess the file Host computer to enter a different Ip entered in the admin panel, but I have no secure https Protocol. How to be? |
| Answer: |
please Check now.
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| Question: |
All, I think question exhausted. Storms a week you, today was the update, it all got out or will come out sideways. |
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on the contrary, now you have a new server and a new panel. on streamserver Vozniknovenie |
| Question: |
No visits and it became clear why. I decided to check the loading speed of the website using Gtmetrix. Response - error and the Certificate is not trusted in all browsers. You may need to install the intermediate certificate / chain to tie him to a trusted root certificate. Find out more about this error . You can fix this by following the instructions for installing a Comodo certificate for your server platform (use these instructions for InstantSSL ). Pay attention to the parts about intermediate certificates.I will remind, the certificate I have established You as a bonus in February. Please, do something on this part that all was in order. |
| Answer: |
the certificate you now have trusted |
| Question: |
Something, it produces the same message. And no visit through search engines, Probably all the same write. |
| Question: |
I dialed through the mobile domain in Google: your message is not secured and the frame. |
| Answer: |
open the site in browser. we see green samok and the words that the certificate is trusted. |
| Question: |
Yes, the green background in the browser says SSL certificate is trusted. However, when referring to the domain deepcool-ma.com displays a message about the security of your site. Once again analysed, in particular through the largest service of Gtmetrix, which persistently produces an error message and reveals the reasons for this. Clarification ( I have URL= https://gtmetrix.com/faq.html#faq-error-sslили) after 38 question FAQ from Gmetrix , stated that when changing the server (and this is our case) you want to associate a trusted certificate with the intermediate and not done. As I understand it, this is not a customer of hosting, and server-side you, because - like the certificate installed on my domain, you`re fine bonus. Please perform these hard facts. Recall that the query deepcool-ma.com in particular via mobile phone, the https is crossed out in the URL and a message appears that the connection is not secure? Summing up: it all began after the change of servers and IP addresses. In order to better understand. Banish please address: https:// deepcool-ma.com using Gtmetrix and after the appearance of the error message, click the provided link there.(Note again my first line of the message that, Yes, that I admit...) |
| Question: |
Complement, in the previous post URL =https:// deepcool-ma.com - extra space (third line of text down). Enter https://deepcool-ma.com. |
| Answer: |
Check amps. how long ago did You change kastrioti domain? |
| Question: |
You said 14-05-2017 | 08:48:46 that domain, I do not having received from you a clear answer what to do in the computer in the file host around 09 hours 07 minutes 14 may indicated another domain, and informed in two minutes you. More than anything never did (Yes, you have made the settings after my comments appeared a green icon, which is not freed from the above problems). |
| Answer: |
please Wait. |
| Question: |
Domain analysis deepcool-ma.com through the service http://pr-cy.ru/ gives the following response: \"the Website is no longer available via HTTPS\" and the padlock-green. Please continue with the setup (see mutual message above) after changing the server and IP. |
| Answer: |
please do not change anything on the server pr-cy.ru if you are lacivita their service has quite a cache |
| Answer: |
it is Advisable to reinstall the certificate, provide the amps. certificate, the certificate chain and key, we will reset. |
| Question: |
Looked long technology last install the certificate in February. The key is (yet did not cite to clarify the questions below): part of the chain. it is necessary to create a new email address on the server, and something else, because now another server? The certificate has the same valid? I find him in the last correspondence with the installation? How best to proceed? |
| Answer: |
the Certificate is not bound to the server,it is bound to the domain, so GTA will go the old certificate and key. |
| Question: |
Here are found, in February 2017 I reported to you during the installation certificate ( to see and download the certificate on the old server I had to log in as root and you gave me the password and here another server...apparently the password is different, the key is not enough, right?) -----BEGIN PRIVATE KEY-----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-----END PRIVATE KEY----- |
| Answer: |
Hello. need all the data. certificate, key, and certificate chain |
| Question: |
Tried to take to reinstall the SSL certificate in connection with the change of servers and Ip addresses (remember the certificate from you as a bonus, my domain deepcool-ma.com) . Found mailboxes that seem to have moved from the old server to this one. What to do next? Take please some time, given my experience three months ago, should be faster. So, to form some kind of request, as if I didn`t have certiicate (although it is installed but is not confirmed)??? |
| Answer: |
please Wait. |
| Answer: |
please Wait. |
| Question: |
Above you say: \"hi. need all the data. certificate, key, and certificate chain\". So I ask, as cut in which the request to send and where? Give technology a bit of time because the certificate with your participation (we`ll do this together quickly, reinstallation is not a new install, where to start???). |
| Question: |
Forgot or do not wish to help to reinstall the certificate of the server change? Request to include site backups on the server. In this section (\"backup\") in red message: \"sorry, the function of adding the required data is not available to you. Contact your server administrator\". |
| Answer: |
we. backup is enabled as root |
| Answer: |
reset, working fine: https://www.sslshopper.com/ssl-checker.html#hostname=https://deepcool-ma.com |
| Question: |
Thank you, you rock!! Only formally mind that the user root has two certificate: 1. The SSL deepcool with the sign of the blue light and the words \"used\" and 2. deepcool-ma_com with the sign of yellow light, and also says \"in use\". |
| Answer: |
certificates can be an unlimited number. |
| Question: |
OK!!!!! |
| Answer: |
ok
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| Question: |
Hello! Opened in the same branch, to make it clearer, a new small issues. After moving to another server (control panel - https://94.130.0.101:1500/ispmgr) a few days ago, there don`t make backups (and you cannot activate this feature). Backups are my settings in the panel for the root login . However, there is present a warning message: \"You are using trial version, the validity of which expires on 2017-05-27.\".The questions are:1. Where and how to continue to provide backups of your site (domain deepcool-ma.com)?2. What will happen to the Manager panel after may 27, 2017 at a root login?3. Why the size of the backup pane now about of 6.94 MB, at that time, a copy of the downloaded plugin in WORDPRESS is a few GB in size (an incorrect setting in the panel and a stripped-down copy on the server, or something else)? |
| Answer: |
Hello backups are configured from panel - back kopirvoaniya the license will be updated utochnyat how you configured the backup. |
| Question: |
In the panel under the login vikden91 in section backup, there is only option \"new\" and \"import\". How to create backup - is unclear.The panel below the root login in the section \"backup\" settings - storage -\"local directory\" (no password)- path to folder (default): var/log/server-log. The total volume of 7.54 GB, delete the file data/logs/*.logdata/mod-tmpdata/bin-tmp.However, we have what is described above. |
| Answer: |
the backup job is created as root after making copies of them available to polzovatelyam |
| Question: |
So created correctly? Confused about their eat - in MB, something is not right... |
| Answer: |
you have indicated lokalne vault or paid ftp server? |
| Question: |
Set the default \"local directory\". |
| Answer: |
Ukazat ftp server |
| Question: |
And it will be this server, or some other? How to set - there is an option FTP or SFTP. Let`s say FTP, then what is the path to the backups? Which user (something new or root or vikden91), password new another?The address of the server on the box that it is written in common, what it is necessary to specify? Please suggest on all points, not to engage in correspondence. |
| Answer: |
the server 138.201.226.208 username and password for your account the ftp connection password |
| Question: |
Will try tonight, thank you. And yet, what is the path to the backups? I have no idea. |
| Answer: |
the path you specify. |
| Question: |
Tried to save new settings gave: Error remote call. Error executing the query `ftp://138.201.226.208/./check%23.vQEOiq` query: Login denied. What is the error? |
| Answer: |
proverit is true whether you made a username and password |
| Question: |
User login vikden91 to it and your password (not root give well-known password). Or not? (And entered the new password , which asked for access to the backups). |
| Answer: |
the root password is not related to the ftp server. you have the server 138.201.226.208 have an account with a quota of 50 GB which you can use at their discretion, for example to store backups that would not take place on your server. you`ve logged in via ftp on the server 138.201.226.208 ? |
| Question: |
Caused the login form to the server (https://94.130.0.101:1500/). Nowhere in the registration form). In any case, the input for example username and password vikden91 passes. How to log in or to register on this server? |
| Answer: |
https://94.130.0.101:1500 is Your vps server log in as root navigate to menu backup and configure the job to a remote ftp server. server address 138.201.226.208/ username and password for your account |
| Question: |
I when configuring the backup copies used: 1. Vikden91 username and password, 2. and root and its password still throws an error (see above). You advised us: \"138.201.226.208 server address/username and password for your account\". What to specify? That they have to create new username and password for the server 138.201.226.208/, as these will not accept? |
| Answer: |
login vikden91 password dande1119 |
| Question: |
Happened. Bulky correspondence turned out, as it is not specified what is meant account. Recall that in panel root via 2 day ends license. You received the answer: \"the licence will be renewed\". |
| Answer: |
we immediately pointed out to You account, you account vikden91 and password that you enter in the billing. these data were specified when creating an ftp server for your convenience. About the panel we remember. |
| Answer: |
please Check now.
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| Question: |
Good evening! After moving to another server (Germany - Ukraine) got around to settings.Signed in vikden91 and 1. can`t beat fresh backup копий2. Wanted to increase by a few percent compression ratio and the life time of pictures and other content up to two weeks (to speed up loading of website users) and found no such option.3 Apparently they were in the Root account (set up remember) ,tried to enter, but the password did not take. Please indicate how you can perform these settings, as well as a valid password for root. |
| Answer: |
Hello configure a backup kopirvoaniya you can sdalt in your polipropilene svuota compression and caching nutriiveda in the properties for each www domain |
