| Question: |
Good afternoon. After transferring the website it-magazin.com not working contacts.You can see the link https://it-magazin.com/ru/stores When you enter a town, you should see the map and contact the store. Now just hangs after entering the city. |
| Answer: |
Hello. the administrator deals with Your problem |
| Question: |
Good day, please take the time to ticket, to users who come into the store, indignant and can`t see the addresses of stores. |
| Answer: |
Hello. you Have an error in the browser console: Uncaught ReferenceError: google is not defined at HTMLDocument.<anonymous> (6e3bd2b….js:182) at o (6e3bd2b….js:3) at Object.fireWith (6e3bd2b….js:3) at the Function.ready (6e3bd2b….js:3) at HTMLDocument.B (6e3bd2b….js:3) aris.phonet.com.ua/rest/public/widget/callback/48549060-8338-42fb-b51b-9a37df752032/show_mode Failed to load resource: the server responded with a status of 403 (Forbidden) 6e3bd2b….js:152 Uncaught ReferenceError: google is not defined at searchLocations (6e3bd2b….js:152) at HTMLInputElement.onclick (stores:2569) this script search the city requires third party connectivity to google site? |
| Question: |
aris.phonet.com.ua/rest/public/widget/callback/48549060-8338-42fb-b51b-9a37df752032/show_mode Failed to load resource: the server responded with a status of 403 (Forbidden) is not affected for sure. is the button connection, I forgot to remove.Perhaps because when you enter the city, open contacts and Google map, a marker store contact information |
| Answer: |
you are not running the geoip plugin ? it is not on the version of php you are using, it isn`t officially supported for installation. we are ustanovkoi plugin for Your version of php. |
| Question: |
got it, thanks, waiting |
| Answer: |
our administrators along with designers engaged in problem |
| Question: |
it never worked |
| Answer: |
we will notify You when we finish that would You have checked. |
| Question: |
good afternoon, the problem isn`t solved |
| Answer: |
the problem is solved. it is not so simple |
| Question: |
I just site attendance is 2,000 people a day, and through every one asking, \"why are there no addresses.\" Is spent on the explanation of the extra time. also the store on Yandex market. If there is an inspection to see this glitch, I shut off from the market and lost a rating then. This will lead to financial losses. Please solve the problem as quickly as possible. Thank you |
| Answer: |
we solve non-standard problem that takes time. we have not forgotten about you and solve Your issue. |
| Answer: |
please Check now.
|
| Question: |
Broken |
| Answer: |
the module rises. but only on php5.6 https://aris.org.ua/phpinfo.php | geoip support | enabled |
|---|
| geoip extension version | 1.0.8 | | geoip library version | 1004008 |
|
| Answer: |
you said that put the default settings. proverit that they were disabled. |
| Question: |
A sense that it`s set in contacts not working. To put the module I could yesterday. The problem is still not resolved. The store itself is not a problem. To transfer to your hosting, everything worked, Then the problem is with server settings. and here aris.org.ua ? In General??????? at aris.org.ua opened another ticket, which is 3 days (too long without results). and it requires 1.7, ? This ticket is regarding it-magazin.com |
| Question: |
what settings? |
| Answer: |
please specify in what sense \"to Put the module I could yesterday.\" ? |
| Answer: |
you have correctly connected the card ? you take google maps? you vernonscope key? |
| Question: |
in terms of the fact that the module was installed yesterday, as \"very fast\" |
| Answer: |
utchat who told you if the module includes a \\\"very quickly\\\" we never said that. we told You that the problem is non-standard and will require time to solve. such a module for the alternative versions of panel no. on the server ustavlena isp panel with all the available it functionality. the module includes a |
| Question: |
But the problem is still not resolved |
| Answer: |
Yes, we see utochnyat please what module is used. also utochnyat presdee place of work website. he`s still dlopen? we need information to compare |
| Question: |
it`s not a module, it is built into the engine. There is still available, but most likely удалятhttps://billing.hostpro.ua/clientarea.php?uid=286823&upw=5e5cf04ac2152ce0b6e09daba909fe1668d238d4billing - VPS https://billing.hostpro.ua Login: [email protected]: g78g9xf6tucz===================WHM - https://185.67.1.124:2087 Login: rootPassword: )2TQbdGk6X===================ARIS cPanel - https://185.67.1.124:2083 Login: arisPassword: cgzhqmape8mt34fhu===================IT-MAGAZIN cPanel - https://185.67.1.124:2083 Login: 1q2w3e4r5tqazwsx230519861Password: rf2byfq9esnh===================Email [email protected] - https://mail.ukr.net Login: host-foxPassword: aZn5X397nyпочтаLogin: [email protected]: pi5nq3ehiygm |
| Answer: |
not quite understand in what sense it is not a module? expect please check |
| Question: |
I also thought the module was checking out, I thought re-install or reset not found |
| Answer: |
you are hustwaite him he ustanavlivaetsya only through the console. |
| Answer: |
old hosting the site is not working at all Warning: require(/home/itmagazin/public_html/config/config.inc.php): failed to open stream: No such file or directory in /home/itmagazin/public_html/index.php on line 27 what did you changed on the old hosting? |
| Question: |
right, it won`t work, because the hosting is not paid for. it is up to the number 14 was. |
| Question: |
and the programmer said that most likely will remove all the data away |
| Answer: |
we need a working copy of the site to check . Your programmer was looking on Your site on Your server? |
| Question: |
yeah, when I noticed the probem, and at hostpro website was still working, changed the ip in the host file to the ip of hostpro. Check there. There were no problems and everything worked. Problems with engine no. Accordingly, the problem with the server. If there is a problem with the engine, it should eliminate you, because he ordered the transfer of the site from you. You yourself endured. |
| Answer: |
we need a working copy of the site that is guaranteed to work. You`re after perkosa checked the website. |
| Question: |
Yes, I checked and found this defect. The site worker, the problem is in the server |
| Answer: |
if you define defeat why you messed up the website on Strom server? we now even have a working version for comparison. \"the problem is in the server\" this is a very broad concept. what exactly it is. the module we ustanovili. what are the requirements for the website to work correctly. privedet please all server requirements. Your programmer they dolzhngy be known |
| Question: |
Because when you transfer the working version of the site to another server problems with the site engine to occur money had! If you have moved and as a result has damaged the site itself - correct! |
| Answer: |
all the features of the site known only to the administrator of the site therefore, to complete the transfer and final inspection can not touch the site on the old place. we perenlei site You checked . if something did not work You had to report the problem, but the old Satya to not touch it. because now it is not clear what the problem is. please Provide more information. |
| Question: |
I specifically ordered the test period in the beginning of the month. The sites suffered and most of all checked. When you migrate your store, you had all the images. We alone restored. Then I found this problem with the contacts. And reported back. At that time, the access to the site on the old hosting was. Turned it off just today. To eliminate the problem, it was 2 days access to our old website where it worked was. Are you suggesting that we not touch the old site. To access it, you need to prepay the hosting for a month. You are asking me to pay for two hosting services that you will be able to solve the problem on your server??? What other information to provide? The problem I described to you in detail. What is not working after migration indicated. We turned to you that you yourself moved the website, because I think you have more experience in this matter. But in the end I got a website that is not working correctly. |
| Answer: |
Transfer is not complete until the website is completely verified. as unychtozhyly Strom on the website hosting which makes the impossibility of verification. You had proirity and not destroy the site for the Strom hosting until the end of transfer of the site. no dates of transfer was not mentioned. the transfer is completed only when fully provine all the functionality of the website. You weren`t supposed to spoil the Strom on website hosting before the end of transfer of the site and final inspection. Provide a working version of the site for Strom the host for verification. We repeat, the transfer can not be considered finished until the site is fully tested, you cannot make any changes on the old hosting before the end of the transfer. if your website has osobennsoti you had to specify in advance that would give them more attention. |
| Question: |
Said the programmer. He says the website on the old hosting has not been touched. It was over the period the service is provided. Features of the website not. He was on u.ua then I moved to hostpro. The migration was without any problems. Then moved to you with the same version of the website. Appeared glitches. |
| Answer: |
the old host odsustvu website files , ka is also a challenge he is not trval if there even there is no configuration file. on that server you gave us yesterday no working version of the website there it doesn`t work |
| Question: |
so hostpro already removed due to the fact that not paid |
| Answer: |
Provide access to the hosting where the website was working the whole |
| Question: |
I will grant you that if there is already expired? Let`s cry for 30 usd for a month and it will be restored |
| Answer: |
Then your programmer should determine the cause of problems with the website |
| Question: |
problems with the engine no problem in the server. And then what of your support? You 2 days wasting my time on correspondence, instead of solving the issue! |
| Question: |
Fix a glitch, blame all of your support! |
| Answer: |
let the server requirements or access to fully functional copy of your site |
| Question: |
Fix a glitch, blame all of your support!I can also one and the same answer is to write ka and you! |
| Question: |
Until you correct the problem, the ticket won`t close! |
| Answer: |
To resolve the problem, need information on trebunia to the server or access to a working copy. |
| Answer: |
To resolve the problem, need information on trebunia to the server or access to a working copy. |
| Question: |
Fix a glitch, blame all of your support!I can also one and the same answer is to write ka and you! |
| Answer: |
soobshaet what exactly is to blame support? you ordered a VPS service the service was provided to You also, you migrated the sites. you utvidete the website does raboatyut, hence the transfer is not completed, young you refuse to provide the data necessary for the transfer has finished. provide the necessary information to solve the problem. requirements to the server or access rabotosposobnost version of the site. |
