| Question: |
Hello, yesterday I moved the website to your hosting. after that, I can`t go to your website from your computer. With the phone and with other computers and all is well with your can`t write, can`t find DNS server address saitreceptow.ru. Don`t know what the problem is |
| Answer: |
Hello.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm Check the hosts file - there are no records with your domain? |
| Question: |
Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2017. All rights reserved.C:\\Users\\Markison>tracert saitreceptow.gine fails to resolve the system host name saitreceptow.ru. |
| Question: |
Copyright (c) 1993-2009 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a `#` symbol.## For example:## 102.54.94.97 rhino.acme.com # source server# 38.25.63.10 x.acme.com # x client host# localhost name resolution is handled within DNS itself.# 127.0.0.1 localhost# ::1 localhost |
| Answer: |
Have you changed DNS? |
| Question: |
Yesterday |
| Answer: |
you have access to the server control panel? because the site is running https://tools.pingdom.com/#!/bKo21C/http://saitreceptow.ru/ |
| Question: |
I mean to go to the admin area of the site? |
| Answer: |
no, in cpanel |
| Question: |
Well now I`m there |
| Answer: |
this is a problem of DNS of your ISP. we can recommend you to change nastrojkah network connection of Your computer nastroiki DNS Ukazat there DNS server from google 8.8.8.8 |
| Question: |
Now I will try if possible |
| Answer: |
here are instructions for windows http://pcpro100.info/dns-8-8-8-8-ot-google |
| Question: |
Everything turned out, thank you. And tell how do you know that my website is working on your hosting |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2017. All rights reserved.C:\\Users\\Markison>tracert saitreceptow.Gerasimovka route to saitreceptow.ru [141.101.128.124]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 4 ms 9 ms 30 ms 10.89.255.126 3 <1 MS 1 ms 1 ms lag-9-435.bbr01.nn.ertelecom.ru [109.194.200.18] 4 24 ms 21 ms 22 ms GW-ERTelecom.retn.net [87.245.228.193] 5 27 ms 27 ms 27 ms ae13-110.RT.SL.SPB.RU.retn.net [87.245.228.192] 6 63 ms 63 ms 63 ms ae2-7.RT.IRX.VIE.AT.retn.net [87.245.233.138] 7 64 ms 63 ms 63 ms vix.invitel.net [193.203.0.160] 8 88 ms 65 ms 65 ms 31.210.11.37 9 67 ms 68 ms 67 ms 31.210.11.38 10 66 ms 65 ms 65 ms ph.besetersl.com [141.101.128.124]Trace complete.C:\\Users\\Markison> |
| Answer: |
your website work with our hosting. |
