| Question: |
Good evening. When you try to visit the site leave a message on necessity of payment. Before the end of the paid time on hosting more ** days. |
| Answer: |
Hello. the Account is available, it was suspended due to high load on the database. Recommend that you consider switching to VPS, as we can`t garanterat that similar problems do not recur. |
| Question: |
Is not currently available. Checked just |
| Question: |
It will be possible to recover? |
| Answer: |
the Site works, but with a delay, again load. |
| Question: |
Do not tell me when will be restored? |
| Answer: |
the Website You have a job, the problem with the database, it creates load and latency. |
| Question: |
As you can see if there is no access? |
| Question: |
I have about three hours can not go. To get the following message:Your hosting account is blocked, the reasons can be the following:You are behind on payment for hosting, after hosting renewal, the account will be unlocked automatically.You run a test hosting.Your hosting account`s violation of any applicable laws or regulations of our hosting.All the questions You can solve in Your billing account and open a ticket in the section of Those.support, if you do not find the answer.I have paid for, the law as I understand it is not broken. |
| Answer: |
Your account is not locked, we now reset the password to the one You have in your account, try amps. now. |
| Question: |
If you were here a possibility to send files I would show you a screenshot. The website at the domain http://*.* not available. A page stub, the message which I wrote to you above |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
thanks, works |
| Answer: |
Thank you, that appealed to customer support. |
| Question: |
Hello, again there is no access to the site |
| Answer: |
Hello again the load on the database correct |
| Question: |
Tell me what creates these pressures and what was the fix? Response - the load is very large, it is possible the problem is much broader. |
| Answer: |
the more the number of processes access the database, the load on mysql when it was more than ***% |
