| Question: |
Good day! Can you help me with the procedure to load the backup? There is a backup from 02.09.17 on your host. What is the restore sequence site WordPress from this backup? |
| Answer: |
Hello. You provide your file? You requested the check backup for a specified date? |
| Question: |
Backup You have on your hosting. The way you know or can specify. |
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Specify the path and file name. |
| Question: |
In my office, file Manager, root каталог/home/bestmd/backup-9.2.2017_21-19-59_bestmd.tar.gz |
| Answer: |
please Wait. |
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a Backup has been restored. |
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Thank you very much!!! |
| Answer: |
ok
|
| Question: |
Good night!Could You restore the backup www.bestmd.top-20170827_1400.tar.gz from 29.08.17. To be in the root directory. After the last restore not working some plugins on the site. It is recommended to install an earlier backup... |
| Question: |
Folder /home/bestmd/www.bestmd.top-20170827_1400.tar.gz. This should be the first version of the backup from which the site was originally installed on your hosting. |
| Answer: |
Hello. judging pomeni file is not a full backup. utochnyat what is the archive? |
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I do not know. The archive, which initially transferred the website to Your hosting never preserved? It was 29.08.17. |
| Answer: |
describe the problem with more plugins |
| Question: |
Not working Visual Composer plugin and some other. Can`t edit the price on the website is not clear to me the display because of this broken plugin. Before, everything was clear, and ten times he has edited a photo, text,... the Developer says that we need to roll back the website to the working version. |
| Question: |
After the transfer to your hosting immediately everything worked. Then I guess I`m naughty - updated a few plugins. Then began a problem((( |
| Question: |
We need to roll back to the version you first install the backup on your hosting. |
| Answer: |
describe in detail what the problem is with the plugins |
| Question: |
Plugins updated and require activation. Don`t work now and I can`t edit the page is displayed it is not clear what is clear to me modules. To solve the problem with the plugins, you need to roll back the website to a working backup (the backup that you have established a web-site about a month ago). Then the issue will be resolved... |
| Answer: |
check amps. required to restore the site from backup which lies at the root of Your hosting account? backup-9.2.2017_21-19-59_bestmd.tar.gz |
| Question: |
No. Need backup, which you filled in the web-site. It was 29.08.17. |
| Answer: |
backup: www.bestmd.top-20170827_1400.tar.gz ?? this needed to vosstanovit? |
| Question: |
Your experts say that backup is not complete. Don`t know why. For website transfer to your hosting I have given a link to download the backup. Ideally you need it. Do you have any copy of it preserved? |
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please wait. |
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Thank you. Expect... |
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Found backup? Restore? |
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we unpacked a backup, but there`s no base |
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Probably because of this and talking your specialists, it is not complete. I gave a link to the full backup and with it you put the website on hosting. As I understand it you are not preserved((( |
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unfortunately no |
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Will look for or ask the developer again to throw. Thank you. |
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if you find soobshaet |
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Good evening! After 20 minutes there is a link to a backup with working plugins. Tell me, how long will his recovery? I really need some... |
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10 min |
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Super. As soon as the link will immediately unsubscribe. Thank you. |
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a backup of the Files you want to upload to your account and tell us the file name. |
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Download link of backup: http://dropmefiles.com/A1JS4Большая please promptly restore the website... |
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Just saw your message about the need to upload a file. I have it already on the computer. How to upload to hosting? |
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Upload and the root and tell the name of the backup file. |
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I understand that at the root. How to upload??? |
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???????????? |
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Asked-you - very urgent need!!! |
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Understood. The file in the root directory bestmd.local.rar |
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Oleg, how long? |
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Thanks for the prompt help ((( |
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rar hosting not supported. this is the commercial archive. only use zip or tar. |
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Good afternoon. bestmd.local.zip plz Make as soon as possible... |
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application runs |
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what imango you downloaded? on your host in the config spelled out one base and the other files in the config |
| Question: |
Loaded backup site bestmd.top. Need to demolish everything and install that backup from scratch to make plugins. |
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Plugins stopped working because of an update, as I understand it. Accordingly, in order never left any record and plug-ins have earned, will be more reliable to install a backup on hosting with zero. |
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ie we fully restore the website from that backup that you have given? |
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Yes |
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OK. Expect us |
| Question: |
Thank you very much! |
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fully vosstanovleny database and files from your archive. |
| Question: |
The site does not work. During the transition to bestmd.top appears in the address bar of the website http://bestmd.local/. Domain bestmd.top. I understand the need to prescribe the correct path... |
| Question: |
Says \"cannot find the DNS server address bestmd.local.\" You need to change the DNS server on bestmd.top |
| Answer: |
you have to base what address was registered? |
| Question: |
I have no idea. I`m a complete Amateur. This working backup I got rid of prelaser, which finalizes the website design. He stands on his local server. You need to that backup was attached to the domain bestmd.top |
| Answer: |
this BCAP was created for site address bestmd.local. his entire base under bestmd.local. You need potential in the domain name. |
| Question: |
May need to rename database bestmd.local bestmd.top? |
| Answer: |
no database, and all records in the database, all references in the database. |
| Question: |
This issue has been resolved. Please clarify, you just blew on hosting all at zero before you install backup today. The fact that the plugins don`t work again((( that backup that you have installed it, 1000% working plugins on the local host. Obviously, somewhere were some old files containing information about the plugin updates. Any thoughts? How to get out of the situation? |
| Answer: |
Yes, absolutely completely removed all old files and clean database |
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Then what can be? I have sacrificed all changes, rolling back to old version to make the plugins. And nothing((( This version of backup on the local server is running. I do not think that the case in kaki some settings of the server go hosting. Can already faced with similar situations? What can I do? |
| Answer: |
looking for what is at least an approximate reasons. what the developer says? we will check all options |
| Question: |
With the developer now no connection. I think that the plugin was not licensed and after they upgrade they require activation keys. Because of this not loaded when editing a page and I can`t change/edit prices, pictures, etc. developed by a couple of weeks ago said that 100% will help rolling back to a previous (working) version of backup. Now you`re set. It generally works, but you have on the hosting is not. And you can understand why I can`t. Only some tails if left from the old database with upgrade information... |
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maybe the cause just the license? there are no \"tails\" you do not have, all from the dump |
| Question: |
Plugins after you migrate to your hosting from this backup previously worked. Then I, mother, have been updated. After that there was this problem. Backup you have installed, it is old, with the updated plugins. It should work, but... |
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and how did you solve the issue last time? |
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No way. Initially this backup about a month ago it worked fine. It was 29.08.17 when the site moved to your hosting. Then I thought to update the plugin. You don`t have a copy of that backup? |
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unfortunately, the old backup there. please describe again how to see the problem, we view kaki oshibki is at the same time |
| Question: |
As you can screens to pass? |
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no. screens are not suitable. we need to see the problem live, watch what happens |
| Question: |
Go to the website - view live. Access to the admin area to give...http://bestmd.top/wp-admin/adminboss for the passage of the access to хостингеadminZEKsn*U$c2jqG*0LZAGJM##o - the password of the admin of the site |
| Answer: |
what to do after you go? |
| Question: |
After you log in at the top of the panel appears, there will be an inscription \"edit page\". Click on this link and see what I already don`t want to see 3 weeks) Is a beautiful and intuitive modules with images and text that can easily be edited by clicking the edit button, displayed strange values. Not loading the Visual Composer plugin... |
| Answer: |
the account is restored from a backup-9.2.2017_21-19-59_bestmd.tar.gz |
| Question: |
I`m very sorry that take much of your time. This backup is now on the air, not fixed, some icons are missing etc. If possible, please return the old version and on Monday I`ll probably have to buy a license to this plugin. If possible, please again to demolish everything and put the backup backup-9.2.2017_21-19-59_bestmd.tar.gz He even people are not afraid... |
| Answer: |
the account is restored from backup |
| Question: |
Yet, Thank you for your patience. |
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thanks z obrashenie tech support |
| Question: |
Good day!The request to carry data on the host and restore the backup to the root directory of the backup-10.2.2017_00-44-15_bestmd.tar.gz.P.S. You have some training materials on how to do it? Can teach mediocrity, I have not pulled constantly on this issue. Fear is not one time I will address... |
| Answer: |
Hello. This is a full backup account created in the panel? |
| Question: |
Yes. |
| Answer: |
Now we will. Samt you can`t do that because if you restore from a full backup deleted the first account from the server |
| Question: |
Sorry. Thank you. |
| Answer: |
restored |
| Question: |
Something wrong... does Not start. Check www.bestmd.top |
| Answer: |
< / span>bestmd.top opens and works. Try to clear your browser cache. |
| Question: |
It is) I apologize. You can specify exactly restored a backup from 02.10.2017? It was made after the price adjustment, and now prices in became from 02.09.17. If so, give me another 30 min I make fun of the plugins and then reinstall on backup-10.2.2017_00-44-15_bestmd.tar.gz. |
| Answer: |
the Last backup for recovery 2.10.2017 |
| Question: |
It is not clear. Even the old password from the admin in this became. It was done with altered prices and new password... I will unsubscribe. |
| Answer: |
ok
|
| Question: |
Something I again mischief with ustanovkoy/replacement plugins. Now gives error 500 and can`t go to the admin area. If there is no thought as a quick fix, please restart restoring site from backup-10.2.2017_00-44-15_bestmd.tar.gz.Trying to grasp the basics... |
| Answer: |
error you ostustvuet file PHP Fatal error: require_once(): Failed opening required `/home/bestmd/public_html/wp-content/themes/dt-the7/inc/shortcodes/includes/abstract-dt-shortcode-with-inline-css.php` if you have it, upload it |
| Question: |
Uploaded. But I certainly did not delete. Yet thanks. We`ll be in touch. Experimenting further... |
| Answer: |
if you encounter errors, see the file error_log |
