| Question: |
Hello. My customer has lost the hosting renewal - I while he is going to replenish the balance, made in your functionality of a delay of payment on * days. When I was all confirmed to be there on the page slipped phrase that the delay had already been filed previously. I can not understand - now *-day delay, which I`ve done, not started to work yet? The site also now does not work. What do I do? |
| Answer: |
the postponement is approved and is already working |
| Question: |
OK. And the website address will redirected http://***.*.* What`s that? |
| Answer: |
please Wait. |
| Answer: |
What kind of domain you have located your account? |
| Question: |
****.* |
| Answer: |
the domain registration Period has expired. You need to renew it. |
| Question: |
Damn it, I warned the customer that it terms of fit. But if the main domain ****.* replace ***.* ? It`s possible that I will need to do? This is a question - nothing to do - the customer has to think |
| Answer: |
What is your CMS? Domain replace is possible. But if you have WordPress then you will need to change all records with the old domain name to the new one. |
| Question: |
Jumla. I remember you already changed the domain. The customer will give me the go-ahead to pay the bill or change the main domain - I will write to you. |
| Answer: |
ok
|
| Question: |
Thank you for understanding. The customer domain ****.* not needed, so replace the CH domain ****.* ***.*. I need something to do? |
| Answer: |
you need to remove the domain profcenter**.EN from the panel that it could make the main domain just do not forget that the folder of the main domain - public_html |
| Question: |
OK. A copy of the site to do? |
| Answer: |
if you have a website in another folder it will no longer work |
| Question: |
I panel can`t login, not let me |
| Question: |
give me time at least a file structure of the website save - FTP is also down there don`t work |
| Answer: |
extended delay, unblocked. |
| Question: |
A copy of the file system ***.* did domain ***.* in the section domains. removed. You can change CH domain |
| Answer: |
the Primary domain changed. |
| Question: |
OK. Thank you. Now the root of the site ***.* in the folder public_html? |
| Answer: |
yeah, right. |
| Question: |
All done. Thanks for the help. Everything works. |
| Answer: |
ok |
| Answer: |
ok
|
