| Question: |
Hello!*. Once again I pay your attention that I do not receive reminders to renew and pay for the hosting, which I regularly have problems with the site.Please send me a copy or give me date when I received a reminder to renew the current hosting.*. Now * times tried to pay the invoice to renew the hosting through the billing panel and Privat **. Comes the rejection of Aragast with the wording: Over the validity of the card. Trimite Novo. I have the current map and the time she ended.What`s the problem?Elena |
| Answer: |
Hello. please Wait. |
| Answer: |
\"Comes the rejection of Aragast with the wording: Over the validity of the card. Trimite Novo.\" I Have the current map and the time she ended. It is not our error message as Private**, ask him about this error. |
| Question: |
checked with the Bank. The Bank said that my card no problem and I`m really after an attempt of payment on your website paid for this card. And I would like to know still, when I came or why not it is a renewal reminder current host. This situation is repeated not for the first time and I`m annoyed .... |
| Answer: |
Why didn`t you respond to the last message in the previous ticket? |
| Question: |
I replied to a previous ticket |
| Question: |
And the only thing I was able to pay the bill.Now, I have two questions:*. When my site after the payment will appear again on the Internet?*. When You sent me a reminder about the payment or why it was not sent to my address **@gmail.*Again I ask you to check what address you have written! |
| Answer: |
today on the ticket you posted and the last time when you wrote about the notice you have not answered the last message. What letters you have received from us today? |
| Question: |
today I received * letter with a password reminder and all |
| Answer: |
payment Notification is received? |
| Question: |
in the previous ticket don`t see your question I did not answer. how to attach a print screen of the screen? |
| Answer: |
Junk, here is a link to the ticket with my last soobseniem: https://era.host/ru/support.php?do=wievtiket&page=*&id=******#lastmsg You today went ** letters with different notifications and test. You got them all? |
| Question: |
** letters for today **-**. But I am very interested in why I haven`t came in mail and reminders |
| Question: |
And when the site will be available again? |
| Answer: |
She was here earlier. Why didn`t you respond in the ticket complaint? |
| Question: |
I really haven`t answered your question, but why did you write it in the ticket that is created **.**.**? I`m old tickets do not open, because I think that those questions are closed |
| Answer: |
the Question was asked on the same day when you asked. This is a question for the ** of September. Today I answer you only in your new tickets. |
| Answer: |
response Time see. You get notifications about delivered the tickets to the box astrasad*@gmail.som ??
**-**-**** | **:**:** |
| Answer: |
Your question on notifications do. Please wait. |
| Question: |
response time **-** date **.**.** |
| Question: |
you confused me because I went there through your link and there is a question that I deistvitelino not answered. I would not have seen without reference |
| Answer: |
the Header podsvechivaya fat and at the bottom there are page numbers, also in the list of tickets there is a button on the last message. |
| Question: |
approx. the notification of replies to the ticket in the mail. Today come. Let`s see why was not there before |
| Answer: |
You have changed the settings in the notification in the Billing? |
| Question: |
No. |
| Answer: |
the Reason is not sending messages, it turns out. We will notify you. |
| Question: |
The website is still not available. Payment made few hours ago. Usually after the payment the website is renewed in an hour. When can we expect? |
| Question: |
The website is still not available. Payment made few hours ago. Usually after the payment the website is renewed in an hour. When can we expect? |
| Answer: |
Hello. Your hosting account is active and available but the domain astrasad.com.ua expired and not working, it`s time to renew. |
| Question: |
Well. Extend. About the domain me too, no reminders didn`t come!!! You still trying to find out why you are Not sending reminders? |
| Answer: |
Yes. |
| Question: |
Dear consultant!*.I have renewed the hosting and domain, but my website is *.*.* is still not available. What is the reason and when it is available again?*.Passed ball of the day, but you still can`t tell the reason why and who`s fault that your company didn`t send me the necessary information on the extension. The fault of your company my website for a long time was not available! |
| Answer: |
*. Your domain problem and running.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm *. The problem dealt with. We will check the rules and send your mailing. |
| Question: |
Please leave a contact telephone work number, I want to discuss the issue over the phone |
| Answer: |
of Those.support works via ticket system, as the administrator needs to see the problem rather than hear about it
the website http://astrasad.com.ua/ works |
| Question: |
Dear staff and counselors! It`s been * days and I believe this is enough to understand why I have not received any reminders to renew hosting and domain. So what is the reason ? I want to draw your attention that the impression that you are going to ignore the questions of the customers |
| Answer: |
letters are sent regularly. have you checked sodzherzhimoe folder \"spam\" in your box? post could get there. |
| Question: |
Read the correspondence above, please. - I checked all folders. If you are sure you sent me a reminder - please forward proof. But judging by your last recommendation to check the mail , you don`t even know the question. |
| Answer: |
send reminders, we do not and the billing script. sends all regularly |
| Question: |
Dear!!!!!!!You always do not listen to their customers?I have not received any reminders for domain renewal and hosting!!!!!!And the site disappeared from the network and only it became my reminder invoice. The website was not working ** days. |
| Answer: |
please Wait, we will figure it out. This is a matter. Now you notice vasilitsa will not as you have paid hosting on the ** day. We have resimi will notify you. |
| Question: |
that is, s ** Jan and still You do not understand and the reason is not found ? |
| Answer: |
We are looking for the cause. |
