| Question: |
Please adjust the operation of sockets on the server. |
| Answer: |
Hello! please Wait. |
| Question: |
Good day!Expected. Thank you |
| Question: |
Any news? |
| Answer: |
Hello describe the problem in more detail. |
| Question: |
Here http://*.**xnshttp://*.*** |
| Answer: |
on the screenshot there is no site address. how do you check? what`s the address? please give details in full. if your site is EN domain amici-italy.com.ua the fact that you check no rabatte will not be unnecessarily dominarmatty from another server. change DNS domena and check after updating DNS |
| Question: |
Yes, sorry, you`re right.Can specify which * it is necessary to specify the domain of the operator?Thank you! |
| Answer: |
DNS ns*.vps-dns.info IP:**.**.**.***
ns*.vps-dns.info IP:***.***.***.** |
| Question: |
Ordered the new values, you can see whether they worked and how now to be with SSL certificate? |
| Question: |
And another question, how to add Domain in your panel that would be possible here to change the values? Or is it impossible? Just here swears http://*.*** |
| Answer: |
menu billing - domain management vps. there can be uprovlyat domain area |
| Question: |
I have here only so http://*.*****http://*.*****What are you doing wrong? |
| Answer: |
check the amps. now. |
| Question: |
that test did not really understand? |
| Answer: |
under Billing - domain Management VPS you have your domain name? |
| Question: |
No, not yet. |
| Answer: |
add the domain. |
| Question: |
I have nothing changed http://*.**tdfhttp://*.***Where to add that? |
| Question: |
So, there was this item, had to reconnect |
| Answer: |
good. |
| Question: |
Oleg, you have any more questions)))now How to tie an SSL certificate that he earned?There is a separate ticket for this.About the difficulties, here http://*.*** not can occasionally, as here, http://*.**** |
| Answer: |
please create a ticket for each individual problem separately. certificates are not related to the topic of your ticket. the certificate you have created otdelny ticket , You answer it |
| Question: |
Well. |
| Answer: |
Thank you for contacting our support team.
|
| Question: |
Still there is another question, namely, that the service shows that the domain is already redirected to your server, that is, a new IP*http://*.****After checking in the admin area, there remain problems with sockets http://*.**** |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Tracing route to *.*.* [**.***.***.***]with the maximum number of hops **: * * * * * * * ***.***.*.* * * * * * * * ***.**.**.* * * * * * * *.*.*.* [**.***.**.*] * * * * Timed out for the request. * ** * ** * ** * ***.***.***.*** * ** * ** * ** * ***.***.***.*** * ** * ** * ** **-*.*.* [**.**.***.***] * ** * ** * ** ***.**.*.* [***.***.***.**] * ** * ** * ** ****.**.**.*.* [***.***.***.***] ** ** * ** * ** *.168.***.***.**.*.*.* [**.***.***.***] |
| Answer: |
where you can see the error? |
| Question: |
https://*.*.*bitrix*admin*.php**** |
| Answer: |
disable the redirect to https |
| Question: |
This is where to disable it? |
| Answer: |
in the settings of your website |
| Question: |
Well, what SSL certificate? |
| Answer: |
the certificate will be installed |
| Question: |
http://*.****So there is no redirect |
| Answer: |
but you gave a link with https |
| Question: |
Hi an example with the http link and got a response code *** |
| Question: |
*Gave an example |
| Question: |
http://*.***** |
| Answer: |
*** this is the correct response code. |
| Question: |
Right that there is no redirect , or am I wrong? |
| Answer: |
according to https \"working with sockets\" is not |
| Question: |
question - why not ?the virtual machine works fine with them |
| Answer: |
this is svzano certificates. on the forum Bitrix is unfinished topic on this occasion |
| Question: |
Damn, and before that everything worked ??? |
| Answer: |
where did you work? |
| Question: |
On another server with no errors, the website worked with the certificate |
| Answer: |
Privelige link. |
| Question: |
What is the link lead you to? |
| Answer: |
Where he worked. You have been asked to clarify. |
| Question: |
In the file khosts list ***.***.***.*** *.*.*And click the link https://*.*.*bitrix*admin*.php****After run the test and see, here is a screen: http://*.* |
| Answer: |
this is the Bitrix environment? |
| Question: |
Well, what else must be?The rate selected under Bitrix http://*.*The installation environment and configure the server doing your TP |
| Answer: |
I do not understand? what does ***.***.***.*** ? whose is this ip? |
| Question: |
From the server we migrated our website to yours.The old ip ***.***.***.***New, that is your server **.***.***.***On the server that made the transfer - there are no errors. Here at this and that address.+ |
| Answer: |
whose this server ***.***.***.*** ? |
| Question: |
In what sense whose? This is also a rented server where we are hosted, but decided to change |
| Answer: |
you can provide dostup to the server to download the certificates? |
| Question: |
So the certificate is already installed here.What else do you need? |
| Question: |
If there is only FTP access***.***.***.***username: *.*.*: * |
| Answer: |
need one that ustanovlen on the old server. |
| Question: |
Please tell me, and if you changed the password to access the server? |
| Answer: |
we produced ustanovku the server and certificate. no more action on our part on Your server, us was not performed |
| Question: |
So, where were we?What to do then? |
| Answer: |
we need access to source server for transfer of the certificate |
| Question: |
There is only the FTP, he will do? |
| Answer: |
need access to the folder with the certificates and configu server |
| Question: |
SSHhost: *.*.uausername: *: *********** |
| Answer: |
need access to the folder /etc |
| Question: |
So there is access that folder via ssh*http://*.*** |
| Answer: |
wrong password |
| Question: |
You can see the screenshot above?? I joined in, which threw amtelco instead of the host: *.*.*prescribed IP ***.***.***.*** |
| Answer: |
|
| Question: |
Dear administrator, I do not understand what you sent me above, since it is not my competence.Wrote put in the host name IP address http://*.***and here is the result http://*.** |
| Answer: |
we told you that can`t log in with specified data to the server. check whether or not you have there, access protection over ip screenshots are not required. need access is that we are all checked |
| Question: |
Damn.*. Protection by IP is not!*. You understand that the site is now open at the new IP address?*. in the host Name field, you specify the old IP address?I`ve tapped on these accesses without a problem, if you don`t understand, I have a video another lift that would be seen that the accesses are working!!!*day went to solve, and we are all the same, this is still * the day unfolded.With this approach soon lost the desire, and it is better then to withdraw immediately from such a service.... |
| Answer: |
we need not site and access the configuration file and certificats on starm server. you connect from your computer and we need access from the server. |
| Question: |
So, the issue with the sockets we have decided, and it arose from the improper installation of your SSL certificate, namely: combined three certificate file, and just threw the first part. Because of this, apparently, it worked correctly. The topic is exhausted. |
| Answer: |
for this, we required access. now it is not required. |
