| Question: |
Yandex Webmaster sent a message about critical errors on my site *.*.* - - When accessing the server average response time exceeds seconds*. Long loading pages difficult to work with the website. File not found *.*Explain what happened to the website???!!!And yet, in recent months the site traffic has decreased significantly.Please spend a complete diagnosis of the site of these problems!Sincerely, Inna Vlasenko. |
| Answer: |
Hello. we Do not diagnose. Have you checked the presence of the tether robots.txt? You have not blocked access to it? |
| Answer: |
Your file robots.txt available: http://woman-happy.ru/robots.txt please Specify at Yandex why it is not available to them. |
| Question: |
And what about that \"When referring to the server average response time exceeds seconds*\"???? |
| Answer: |
this time depends on nscolor well you optimize your website |
| Question: |
And how will advise it to optimize? Yandex claims that this problem is from the Hosting provider!!!!!!!! |
| Answer: |
analyze your site, its dapresy, consumable resources, run the optimization requirements for the engine of your website. On the server because nothing meneley, changes happened only on your website. It is you napolnyali and visited |
| Question: |
What service do you recommend to verify the performance of the website? |
| Answer: |
the service shows only the external signs, they will not give you such information. update on canadiske your website? some engines, napierskie or bitrix have a built-in analysis tools or plug-in files |
| Question: |
The site runs on the DLE template |
| Answer: |
DLE often a problem with cache. clean it |
| Question: |
Already did that. Not helping!!!!Due to the fact that the server response time exceeds * seconds dropped traffic to the site!I am your regular customer **** year! Why support shrugs, dismissive and incompetent, when they turn for help? |
| Answer: |
ask about any replies is it? we told You a possible why. can offer another tariff ssl / you have a license script? |
| Question: |
Yes, the license template you bought |
| Answer: |
I can offer another tariff ssl on a server in Europe |
| Answer: |
When you open the website you have *** requests for content to the server. To increase the speed and reduce loading time of website you can reduce them? https://tools.pingdom.com/#!/b*D*Hk/http://woman-happy.EN you Also have lots of connections to third-party websites that are opened from other servers, not just ours. |
| Question: |
And what is the rate ssl? what does that mean? |
| Answer: |
it gives the possibility of obtaining a free certificate but does not solve your problem with queries. you need to optimize the performance of the website |
| Question: |
Well. So let`s do that - you want the specified certificate to both my site *.*.* and *.*.* |
| Answer: |
Change please rate and tell when we can begin the transfer. |
| Question: |
What rate we should choose and where? can be a reference? |
| Answer: |
your Billing, under SSL hosting https://hostgrand.net/billing.php?do=ssl |
| Question: |
But the pattern of SSL* has only ** GB, and my current Grand - *** GB. How will this affect sites? |
| Answer: |
what size is your website? |
| Question: |
At the first website about **** articles on the second - ** (he is still very young). |
| Answer: |
meaning the physical size in MB |
| Question: |
This is information I no. |
| Answer: |
you can poluchiti in the panel menu - the used space on the disk |
| Question: |
Disk space MySQL **,** *is This? |
| Answer: |
the site? |
| Question: |
Files in the root directory. **.** * Files in hidden subdirectories. *.** ****.** MB used disk space. |
| Answer: |
Your site is enough allocated disk quota for the new tariff plan. |
| Question: |
On the registration page of the test period, requesting the term of the hosting. This amount I have to pay? On the current tariff plan still have money. |
| Answer: |
You need to change the tariff and to order a new account registration. |
| Question: |
Urgent!!!! I have an emergency message from Yandex Webmaster!!When you try to download data from the website *.*.* failed to connect to the server due to an error *. If the robots will not be able to access the server, the site can completely disappear from search. What is it!!!!!????? When the hosting will work fine????? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - copy here in the ticket
If You experience difficulty, review the instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Users\\User>tracert woman-happy.Gerasimovka route to woman-happy.ru [**.***.**.**]the maximum number of jumps **: * * ms * ms * ms ***.***.***.* [***.***.***.*] * * ms * ms * ms bng-*-belpak.mogilev.tehno [**.**.***.***] * * ms * ms * ms **.**.**.*** * ** ms * ms * ms **.*.**.** [**.*.**.**] * ** ms ** ms ** ms core*.net.belpak.by [**.**.***.***] * ** ms ** ms ** ms ie*.net.belpak.by [**.**.**.**] * * ms ** ms * ms asbr*.net.belpak.by [**.**.**.**] * ** ms ** ms ** ms dtel-ix.maxnet.ua [***.**.***.***] * ** ms ** ms ** ms ukrnames.maxnet.ua [**.***.***.***] ** ** ms ** ms ** ms . [**.***.**.**]Trace complete.C:\\Users\\User> |
| Answer: |
the site is available. we can offer You transfer to the server in Europe, because in Ukraine, which is now located Your website, Yandex is prohibited |
| Question: |
On what terms a transfer to the European server? |
| Answer: |
the conditions there. you just change DNS |
| Question: |
Well, move two sites - *.*.* and*.* |
| Answer: |
we do not transfer sites account entirely. soobshaet when we can start the transfer |
| Question: |
And the rate of ssl, which yesterday were correspondence, is also possible simultaneously to change?To begin the transfer preferably at night... |
| Answer: |
What do you mean at the same time? |
| Question: |
Yesterday there was a conversation about the tariff change with the giants on ssl.Today you suggested and the server to change to European. I understand that these are two separate operations? So I ask, is it possible to do both at once. |
| Answer: |
you can, you need to tell us when we moremaking the migration and at the end you change the rate |
| Question: |
Let`s on Saturday * APR. |
| Answer: |
ok |
| Question: |
The website transfer is completed? |
| Answer: |
Hello. Yes, Your account was migrated to a new server. a Letter with access data to the new account that was sent to Your Inbox. Some time still need a new nostrike domain entered into force, but during the day they have to **% to be updated and the website will be fully working with the new server. |
| Question: |
Well. How to order a translation from my another site on the European server? |
| Answer: |
you are on a European server |
| Question: |
You mean that my second site *.*.* - for the European server? |
| Answer: |
account innotka* on the European server. and inna-vlasenko.ru as well |
| Question: |
OK, then change the rate at http://*.*.*/! |
| Answer: |
you can change the tariff within your billing panel |
| Question: |
Tell me where to change the rate! Give a link, pzhl. |
| Answer: |
https://hostgrand.*.php*ssl |
| Question: |
OK, sent the request! |
| Answer: |
Thank you for contacting our support team.
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