| Question: |
Good afternoon. Do not work both sites on my accounts:unable to access sitepreview time waiting for a reply from *.*.*.Do a search on request *cpanel in GoogleERR_CONNECTION_TIMED_OUTНе able to access sitepreview while waiting for the response from the website orthodoxbook.*.*.Run a search for *book* in GoogleERR_CONNECTION_TIMED_OUT |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - copy here in the ticket
If You experience difficulty, review the instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
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| Question: |
Another site on Your hosting account, but another account works fine:Microsoft Windows [Version *.*.****](c) Microsoft Corporation ****. All rights reserved.C:\\Users\\Basil>*istoki.*.*Tracing route to istoki.*.* [**.**.***.***]the maximum number of jumps **: * * * <* MS <* MS ***.***.*.* * <* MS <* MS <* MS 94.**.**.***.*.*.* [**.**.**.***] * <* MS <* MS <* MS ***.***.***.* * * * * * * * ***.***.***.** * * * * * * * **.***.***.** * ** * ** * ** **-*.*.* [**.**.***.***] * ** * ** * ** ***.**.*.* [***.***.***.**] * ** * ** * ** ****.***.**.*.* [***.***.***.***] * ** * ** * ** *.243.***.**.**.*.*.* [**.**.***.***]Trace complete. |
| Answer: |
you were threatened with attack? |
| Question: |
Nobody threatened me. Just see what sites have stopped working. |
| Answer: |
we will change You ip |
| Question: |
Again good day! The problem was solved exactly for a few days. The website again is not working. |
| Question: |
Microsoft Windows [Version **.*.*****.***](c) Corporation Microsoft (Microsoft Corporation), ****. All rights reserved.C:\\Users\\kostyukvv>tracert dyvovyzha.kiev.afrassiabi route to dyvovyzha.kiev.ua [**.***.**.**]the maximum number of jumps **: * <* MS <* MS <* MS ***.***.**.* * * ms * ms * ms **.*.***.*** * * ms * ms * ms **.***.*.*** * * ms * ms * ms irb-**-ebr-kiev.la.net.ua [***.**.**.***] * * ms * ms * ms ***.**.***.** * * * * Timed out for the request. * * * * Timed out for the request. * * * * Timed out for the request. * ^CC:\\Users\\kostyukvv> |
| Answer: |
You were threatened with attack? |
| Question: |
You already asked this question the first time. No, not threatened. |
| Answer: |
well, it is on Your website is DDOS razblokirovat we will be able only tomorrow |
| Question: |
How exactly do You tell? How many users on same IP? |
| Answer: |
only You....was before the DDOS attempts and we were raspredelili IP selection method users...the last allocated * IP, one of them You and You are being DDOS |
| Question: |
Understand what a little small.... my friend on THIS same IP is EXACTLY the SAME situation! And you also write that on his website there is an attack! So which site attack?..... |
| Question: |
I just talked to a person who has THE SAME IP!!!Here`s the scan results:Microsoft Windows [Version **.*.*****.***](c) Corporation Microsoft (Microsoft Corporation), ****. All rights reserved.C:\\Users\\kostyukvv>ping dyvovyzha.kiev.jobman packages dyvovyzha.kiev.ua [**.***.**.**] ** bytes of data:timed out for the request.Timed out for the request.Timed out for the request.Timed out for the request.Ping statistics for **.***.**.**: Packets: sent = * derived = *, lost = * (***% loss)C:\\Users\\kostyukvv>ping school**.kiev.jobman packs for school**.kiev.ua [**.***.**.**] ** bytes of data:timed out for the request.Timed out for the request.Timed out for the request.Timed out for the request.Ping statistics for **.***.**.**: Packets: sent = * derived = *, lost = * (***% loss)C:\\Users\\kostyukvv> |
| Question: |
Microsoft Windows [Version **.*.*****.***](c) Corporation Microsoft (Microsoft Corporation), ****. All rights reserved.C:\\Users\\kostyukvv>ping dyvovyzha.kiev.jobman packages dyvovyzha.kiev.ua [**.***.**.**] ** bytes of data:timed out for the request.Timed out for the request.Timed out for the request.Timed out for the request.Ping statistics for **.***.**.**: Packets: sent = * derived = *, lost = * (***% loss)C:\\Users\\kostyukvv>ping school**.kiev.jobman packs for school**.kiev.ua [**.***.**.**] ** bytes of data:timed out for the request.Timed out for the request.Timed out for the request.Timed out for the request.Ping statistics for **.***.**.**: Packets: sent = * derived = *, lost = * (***% loss)C:\\Users\\kostyukvv> |
| Question: |
Why lie that I am alone in this IP? Checked elementary! |
| Answer: |
school**.kiev.ua is gone the client his site has * weeks in the |
| Question: |
For information: before the start of the attacks, our accounts were on DIFFERENT servers. Well it I so, just in case, to clarify, to avoid confusion. |
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school**.kiev.ua is gone the client his site has * weeks in the |
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It is only strange that he does not know and rewritten with You in the same chat :))))) Well, enough already, huh?! We with that person in the same office working!!! |
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OK...we will select another IP and parensen |
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now we open a new line of VPS with DDOS protection * $ You`re interested in this offer? |
| Question: |
I wonder that for my money my site was working and not hanging down in the third day. Please, let the logs *. Directly on mail: *gmail.*. Thank you.Oh, by the way, yesterday **: * * when we finally figured out the same that my account IP is not one you promised me: \"OK...we will select another IP and pertsem\". Do not prompt, why a day later nothing has been done? If thus you are trying to \"promote\" your TP \"protection *\" that`s a pretty stupid method of \"promotion\" I have not seen. This attitude only alienates. |
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the log requested from the data Center expect |
| Question: |
Great. When will work the website? I have something to say. |
| Answer: |
much faster, if Your client decides to upgrade to VPS with antidos if not, then wait for the logs from the DC and its decision to unblock the IP |
| Question: |
And it is possible in any way to talk to your guidance?! |
| Question: |
You feel the difference between *$ and **$?! |
| Question: |
On top of that you yesterday I tried to lie. Twice. And only when I pinned you to the wall already facts, you promised me to share the same account, which is not done so far! Passed * * !!!!!! HOURS!!!!!!!!! |
| Question: |
Question number two: who and how to compensate for simple? |
| Question: |
So I need to consistently answer the following questions:*. As it was determined to attack it on my website if it isn`t one on the server?*. Why support trying to cheat the customer?*. Why instead of finding solutions to problems support is trying to impose the service fee in * times higher than that which I use?*. Why support promises the client to perform actions to solve the problem, but these steps do not performs almost the day?*. Why is nowhere on the site does not specify the contact information so that the client could appeal to the user? |
| Answer: |
*. I have the manual - Haritonov Vitaly *. where did the amount of **? *. now the question will be whether given by your hosting, the issue of compensation sounds at least stupid. So if You insist on proof of DDOS, wait for a response from DTS. |
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here`s a piece of log received from broker Flows(%) Packets(%) Bytes(%) pps bps bpp ****-**-** **:**:**.*** ***.*** any ? **.***.**.** ******(**.*) *.* M(**.*) *.* G(**.*) **** **.* M **** ****-**-** **:**:**.*** *.*** UDP . **.**.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** **.*** UDP . ***.**.**.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** **.*** UDP . **.***.**.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** **.*** UDP . **.***.**.**:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.***.**.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.**.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** **.*** UDP . ***.***.**.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.**.**:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.***.**.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.**:* -> . **.***.**.**:* * ***** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.***.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.**.***.***:** -> . **.***.**.**:**** * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.***.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.**.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** **.*** ICMP . ***.**.**.**:* -> . **.***.**.**:*.* * *** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.***:* -> . **.***.**.**:* * ***** * ****-**-** **:**:**.*** *.*** ICMP . ***.***.***.***:* -> . **.***.**.**:*.* * ** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.***:** -> . **.***.**.**:***** * *** * ****-**-** **:**:**.*** *.*** UDP . ***.**.**.**:* -> . **.***.**.**:* * ***** * ****-**-** **:**:**.*** *.*** UDP . **.***.***.***:* -> . **.***.**.**:* * ***** * ****-**-** **:**:**.*** **.*** UDP . ***.***.**.*:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . **.***.***.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.*.**.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** **.*** UDP . **.***.***.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.***.***.**:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.***.**.***:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.*:* -> . **.***.**.**:* * **** * ****-**-** **:**:**.*** *.*** UDP . **.**.***.***:* -> . **.***.**.**:* ** ***** * ****-**-** **:**:**.*** *.*** UDP . ***.**.***.**:* -> . **.***.**.**:* ** ***** * |
| Question: |
And how this piece of log shows the attack on my site? The attack is on the IP, and we have found that this IP was not only my website. Where I got the figure ** — you have a website VPS starts from **$ per month other rates I have found. |
| Question: |
where can I see the rates to your secure hosting? |
| Answer: |
dear read my posts \"the new line antidots VPS, they`re still not.\" *$/month. |
| Question: |
I understand that money back from you, I will not achieve and to prove I do not succeed. Well. Let us do so: send me your protected hosting (volume, number of sites and databases, etc.), and then I will decide what the new TP I to choose to repay the account balance. I work with Your hosting for many years, and never thought it will come down here to this outcome. Sad. You started really well. But in the last year and a half problems have become too frequent. If You think that cheap TP unprofitable — close them. Increase the cost. But this.... I do not know. Nonsense goes some..... In General, You expect the terms of the new TP. |
| Question: |
And how I can go, if \"yet\"?! And what do I get for *$ per month and will work when the website?....... Well, explain clearly finally! |
| Answer: |
we are You credit this fare and will give you access perenesite and start sites You need only the consent |
| Question: |
Wait, the details of the tariff? What do I get for the money? |
| Answer: |
* GB of RAM ** GB space * the core |
| Question: |
The order of allocation? The account balance is reallocated according to the new tariff? |
| Answer: |
Yes |
| Question: |
Well. Let it be so. The second question: how can I get the transfer code for my domain? |
| Answer: |
to open a separate ticket in the Finance section |
| Question: |
Well, thank you. When can I expect a resumption of site work? |
| Answer: |
You agree on a VPS *$/month? |
| Question: |
And I have a choice?..... I put in frame when forced to accept because otherwise I see no prospects of work, so Yes, I agree. |
| Answer: |
Your server is installed. we will notify when it is ready and provide all the data access |
| Answer: |
let us know what domain to do with your server name |
| Question: |
*.*.* |
| Answer: |
we did. now transfer the data to your server |
| Answer: |
utochnyat what sites you are working, because we see that some of the sites you have broken and before |
| Question: |
Currently on this account are only *.*.* and orthodoxbook.*.*. Is there any documentation on *? Never had a chance with her to deal with. |
| Answer: |
the instructions are https://vestacp.com/docs now your custom sites on the server. the domains are already redirected. |
| Answer: |
point the domain to the ip **.***.***.*** |
| Question: |
Hello! Happy holidays to You! I have a letter with login/password of the administrator of Vesta was in the spam mail and it rubbed. You can duplicate? |
| Question: |
The second question: the Version of PHP is configured or not? He still couldn`t. |
| Answer: |
login otpravlu in Your Inbox. umolchaniu switch php in Vesta no, but we can install. Set? |
| Question: |
Yes |
| Answer: |
please Wait.
|
| Question: |
Another question: can I change the admin password, this is my entry, right? You have private access, as I understand it? |
| Answer: |
You can change the user password, the root password can change just us and him but you and us are not known. |
| Question: |
I, too, unknown *, he to me is not reached, only the password of the admin Vesta came. |
| Answer: |
password uprisen into Your Inbox, the letter contains the password only. |
| Question: |
Hello! Were you able to set the switching php versions? |
| Answer: |
multi php installed. http://take.ms/*ZV*Y |
| Question: |
Another question: the built-in file Manager in cPanel, I understand that in the West no? |
| Answer: |
we can ustanoviti, but it might take me awhile to disconnect. If You now need to do something, it is not a problem. If ever, better file operations done through the console. |
| Question: |
No, I just said, you don`t need. |
| Answer: |
Thank you, that appealed to support. |
| Question: |
After you install the multi-tag when you click on the button * get the message:*: *PHP*. *PHP*PHP*. *.*.*. |
| Answer: |
Where you can see the problem? |
| Question: |
Top menu *, item *. The message I copied. |
| Answer: |
you Have installed any apps? |
| Question: |
No. |
| Answer: |
Utochnila that you want to use this menu item |
| Question: |
I was going to have something to use at the moment, but I saw that after installing multi-tag it stopped working. If this problem is never reflected — the menu itself is not for me. |
| Answer: |
Multi srvnet changes in the work of the panel, but on sites it is not reflected |
