| Question: |
Good day! We last week, moved to your hosting our website *.* but it turns out the problem through the phone`s mobile Internet site opens, and the office writes unable to access sitepreview time waiting for a reply from *.*.Run a search for * GoogleERR_CONNECTION_TIMED_OUT on the old hosting site was opened without problemns IP **.***.***.**No blocks on the side of the router and the network is not necessary.Do not prompt in what could be the problem? |
| Answer: |
Hello
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - copy here in the ticket If You experience difficulty, review the instructional videos http://ded****tracert.htm |
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corp.), ****. All rights reserved.C:\\Users\\Admin-Max>*.*Tracing route to *.* [**.***.**.*]the maximum number of jumps **: * <* MS <* MS <* MS ***.***.*.* * * * <* MS * * **-***-***-**.*.*.* [**.***.***.**] * ** * ** * ** ****.*-*.*.*.*.* [**.***.**.***] * * * * * * *.*.* [**.***.***.***] * * * * * * **-*-*.*.* [**.***.***.***] * ** * * * * *.*.* [**.***.***.***] * * * * Timed out for the request. * * * * Timed out for the request. * |
| Answer: |
dressirovka it is shown that the link terminates at the level of Your Internet provider, check if they have no ip blocking **.***.**.* or domain sergio-cotti.ua |
| Question: |
Now I will specify |
| Answer: |
Thank you for contacting our support team.
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| Question: |
* Comes to shitmouth suggest why the ISP can block the ip **.***.**.* or domain *.*Domain is unlikely, it is Friday through will worked out perfectly! |
| Answer: |
You need to clarify unih |
| Question: |
A support request submitted, awaiting response! |
| Answer: |
Thank you for contacting our support team.
|
| Question: |
Yes, and I understand this, and are unable to access your website in the cPanel control panel also blocks the IP |
| Answer: |
Yes, You need to check the blocking reason you can check the availability of VPN? |
| Question: |
There is a possibility to check the availability of *?Yes, using * works.The admins Will just said that from their side there is no lock! They say that the lock is at the level of your service, our IP is blocked**.***.***.** |
| Question: |
I don`t know where should I address now, you say that on the side of the Will, the Will says on your side block the Ip goes...)))What do we do? |
| Answer: |
the trace shows no Will and Maxnet * ** ms * ms * ms ukrnames.maxnet.ua [**.***.***.***] |
| Question: |
Don`t understand what we need to do? To transfer to your hosting site worked perfectly, it`s a fact! |
| Question: |
after the transfer has started these problems? You can suggest a solution? We can`t work with the site, the work * is not an option! |
| Answer: |
With our strong nothing is blocked, you can offer to transfer the website to another IP country change |
| Question: |
No we need to see the site lay in the Ukraine! Ie I need to contact * and find out why they block our IP? |
| Answer: |
please Check now. the Block is cleared. csf.deny: **.***.***.** # lfd: (ftpd) Failed FTP login from **.***.***.** (****-***-***-**.dynamic-FTTB.datasvit.net): ** in the last **** secs - Fri Aug * **:**:** **** |
| Question: |
Now everything works! If not difficult, please explain what was the problem, me to report to the leadership! And how did you solve the issue?Thanks in advance! |
| Answer: |
there Was a number of ftp c incorrect data Specify the connection information, You use |
| Question: |
The information to connect to what? Maybe we were just trying to hack? Developed site work for ftp we don`t work! Just access website browser! And developed do not work with our Ip |
| Question: |
And where do * I in an emphasis I can not understand why it was stopped tracing |
| Answer: |
please Stealite now tracing |
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corp.), ****. All rights reserved.C:\\Users\\Admin-Max>tracert sergio-cotti.afrassiabi route to sergio-cotti.ua [**.***.**.*]the maximum number of jumps **: * <* MS <* MS <* MS ***.***.*.* * * ms * ms <* MS **-***-***-**.dynamic-FTTB.datasvit.net [**.***.***.**] * * ms * ms * ms v***.cs-*.vss.kha.volia.net [**.***.**.***] * * ms * ms * ms kh-ix.maxnet.ua [**.***.***.***] * * ms ** ms * ms bb-core*-*-kh.maxnet.ua [**.***.***.***] * * ms * ms * ms ukrnames.maxnet.ua [**.***.***.***] * * ms * ms * ms . [**.***.**.*]Trace complete.C:\\Users\\Admin-Max> |
| Answer: |
Now available |
| Answer: |
Your IP has been blocked on our server due to ** attempts to enter incorrect details of the FTP connection. |
| Question: |
Again the same thing, the website can`t get in! |
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corp.), ****. All rights reserved.C:\\Users\\Admin-Max>*.*Tracing route to *.* [**.***.**.*]the maximum number of jumps **: * <* MS <* MS <* MS ***.***.*.* * * * * * * * **-***-***-**.*.*.* [**.***.***.**] * * * * * * ****.*-*.*.*.*.* [**.***.**.***] * * * * * * *.*.* [**.***.***.***] * * * * * * **-*-*.*.* [**.***.***.***] * ** * * * * *.*.* [**.***.***.***] * * * * Timed out for the request. * * * * Timed out for the request. * * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * |
| Answer: |
please Check now.
|
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corp.), ****. All rights reserved.C:\\Users\\Admin-Max>tracert sergio-cotti.afrassiabi route to sergio-cotti.ua [**.***.**.*]the maximum number of jumps **: * <* MS <* MS <* MS ***.***.*.* * * ms * ms * ms **-***-***-**.dynamic-FTTB.datasvit.net [**.***.***.**] * ** ms * ms * ms v***.cs-*.vss.kha.volia.net [**.***.**.***] * * ms * ms * ms kh-ix.maxnet.ua [**.***.***.***] * * ms * ms * ms bb-core*-*-kh.maxnet.ua [**.***.***.***] * * ms * ms * ms ukrnames.maxnet.ua [**.***.***.***] * * ms * ms * ms . [**.***.**.*]Trace complete.C:\\Users\\Admin-Max> |
| Question: |
Tell me, can you send the log, that and where (address) is knocking on ftp with such frequency, we are trying to understand what makes service requests. |
| Answer: |
please Wait, the Question is sent to the administrator. |
| Question: |
Thanks waiting! |
| Answer: |
Now unobservable, a large number of queries |
