| Question: |
Do not open any one of the sites on the host. When it`s fixed, we customers lose. |
| Answer: |
please Check now.
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| Question: |
After your message, the site earned. But there was another problem - the customer complains that all that was added to the database to 15-00 now gone. And understand you rolled back the database one day ago? Why? All the orders are gone.Though I say politely communicate, but I`m ready to explode. Guys, too many stocks over the past month. |
| Answer: |
we didn`t rolled back
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
We really need data in the database to 15-00. Send us your database we will add. |
| Answer: |
let the name of the database |
| Question: |
Base ukrdis_312comua |
| Answer: |
after 15 that were made? if you have made the transfer of the database from the old server will overwrite these changes. you can take the old database in the panel https://IP:2087 in phpmyadmin |
| Question: |
Can`t log in panel. You need to use the username and password? The one under which I came here, not suited |
| Answer: |
the password synchronized with the password billing |
| Question: |
After 15 has been amended in the database but we synchronize. Most importantly tell me how to take the base which was now to 15-00 of the day? Need a base and not current |
| Question: |
There`s a lot really operate orders. If they`re gone it will have very sad consequences. |
| Answer: |
We can provide you the database dump. Let the name of the database. |
| Question: |
ukrdis_312comuaможете to send by EMAIL or mail attached to the account. |
| Answer: |
they have not disappeared, they could not precipice, VA to get two servers now. Abyss could only mail. the server was not stable , you saw yesterday the error. we therefore class was moved to the new one. one you have here https://IP:2083 another (new, current)then https://IP:2083 |
| Question: |
Well that base is not lost, but one is still a little behind, good thing the changes were not serious.I had to spend 2 hours to align properly.Now it turned out that the pictures added/changed orders also differ. Now to Tinker with them. Part is also missing.Generally available by FTP, both servers and both site is easy to get confused. I do not understand how you got such a Hodge-podge.To tell the truth this is a very serious fakap.Lucky orders was little otherwise I would have had to ditch a day, instead of 2 hours.You could at least apologize.P.S. Even a change of the ip addresses need to warn you, I`m not going to check the ip address before running ftp Manager. |
| Answer: |
they could not divide, potamu that there is no \"rollback\" fiction. just to update DNS is required. We were rusilko with the notice |
| Question: |
All day today the site is working intermittently at best. And the last 40 minutes of not working again (it is about 312.com.ua). If you migrate to another server, remember to disable the site on the current server to again no problem with the discrepancy in the databases. |
| Answer: |
Problem solved. |
