| Question: |
Explain the whole situation. We were doing programmers a new website, but they turned out to be a fraud and disappeared with our money without doing anything. Now we decided to change the passwords that they are unable to harm our site. We went into C panel in the Mysql database and changed the passwords of the database users. Immediately after that stopped working the site gives a 404 error and it became impossible to login to the admin area of the site, the old passwords don`t work. Latest back app was made for June 4. Please tell me what we did wrong and how to fix the situation? |
| Answer: |
Hello. For the protection of spanel and billing you need to change the passwords on them, change the password on the database will not protect your site, if your \"programmers\" knew the passwords for FTP access. If you changed the password for the database user you will also need to register in configurational file website. You change passwords, billing and cPanel new and send e-mail details? |
| Question: |
Yes please change the password and send it to us... But most importantly that the site is not working and admin panel can`t login and it happened immediately after changing the password |
| Question: |
And these measures will help to establish a old job site? and whether we are protected then these scams? |
| Answer: |
Details sent to EMAIL Change the password of the database user in the configuration Aileu site. Change the password of the site administrator. |
| Question: |
We have failed to do what you write... Please help, the site never works.... |
| Answer: |
what kind of website is it? |
| Question: |
we took the file \\pablic_html\\wp-config.php took the only password there found and assigned this password to all database users. In the process of searching we opened this file in Notepad++ But the website never works... please help us. |
| Question: |
attentive.ru |
| Answer: |
did you notice that you run out of disk space and websiteyou can be completely ruined and without the intervention of your programistov? website oneself1.com already spoiled. spoiled it You File \\pablic_html\\wp-config.php this is the main configuration file of the website oneself1.com. why did you touch him? what else did you change? please remember all that you did. |
| Question: |
Didn`t do anything else... like buy a place? |
| Answer: |
Apply for tariff plan. Or delete unnecessary files. |
| Answer: |
the website attentive.ru works, we don`t see at address attentive.ru any errors |
| Question: |
I unfortunately do not know which files are not needed... and don`t know what you can remove. Whom to write that would apply for tariff plan change. And what to do with the site what he earned. |
| Question: |
A website is not working gives an error 404 and all... in the admin login we can`t.... I cleaned history and still not working |
| Answer: |
we`ve rebuilt the website oneself1.com please kindly first learn, then do it, otherwise you risk losing the website. attentive.ru you are NOT on wordpress, why did you touch the file that belongs to the second site? to know in which folder are very simple sites just go to control panel , in the menu - additional adamany, there are shown the folders in which the files are stored additional domains. the files in the main domain is stored in public_html. the Main rule - before something to change - Deloitte backup. |
| Question: |
Just ask the Russian man to enter the site and couldn`t not open the site |
| Question: |
seen from the whole site only a greeting and not a lot of text and no products, no catalog, nothing else there |
| Answer: |
http://tools.pingdom.com/fpt/#!/bqRo5C/attentive.EN there is no 404 at attentive.ru |
| Answer: |
the question today you have made a full backup. you did it before or after you created the issue with the website? |
| Question: |
I have my associates and don`t see on my site any goods, only the text and nothing more. And I wrote a 404 error |
| Question: |
I wrote you last back to the apt for 4 number |
| Answer: |
a backup that you did? backup-6.12.2014_20-27-04_oneself.tar.gz that`s the 4th number backup-6.4.2014_21-30-34_oneself.tar.gz inform what exactly were you doing the files in the folder /public_html/attentive.EN what to do with the database in the panel. all the information subsite, step by step. we need it to understand what you`ve done with the site. |
| Answer: |
and what kind of admin is it? why are you in tikta not give the links? Only 9M in the message we were able to learn from you what kind of website it all about. we kindly request privodili information about the problem in full and as detailed as possible, then the problem will be solved as quickly as possible. so far, the time spent on guessing what you have is not working, you have all the information and why it is not misleading. so, in order, step by step, what you did on the account today what kind of admin is it? please give a link how much a website is not working? |
| Question: |
Included in cPanel then in the database there is a list of users in the most bottom. Opened user in turn and change the password. |
| Question: |
After these steps, has stopped working website. Before changed the password in cPanel. Next, backup and communication with You. |
| Question: |
And then climbed in /public_html/wp-config.php |
| Answer: |
any user, which passwords are set? |
| Question: |
oneself_attuseroneself_bmnewoneself_bmuseroneself_dboneself_userbmoneself_userbm1 |
| Question: |
From the beginning, set this password: hO8SOT9nMKTFJNypпотом took password: qazwsx71 from file: /public_html/wp-config.php |
| Answer: |
expect. your problem is being dealt with |
| Question: |
Guys, what`s up ? |
| Question: |
Who apply for change of tariff plan? |
| Answer: |
the rate of change here http://erahost.ru/billing.php?do=tarif |
| Question: |
thanks I changed the tariff plan |
| Question: |
how`s it going with the site? |
| Answer: |
is bad. now restoring files from backup |
| Answer: |
when you made changes? we restored yesterday`s backup but nothing has changed. |
| Question: |
backup 12.06.2014 was launched after problems with the website |
| Answer: |
restore a backup from June 4 what is the meaning zapusti backup of the following problems? you need to run. |
| Question: |
restore the backup on 04.06.2014 |
| Question: |
please |
| Answer: |
told you that already restored. Message#:40 From:Eugene | date:13-06-2014 00:01
restored backup of June 4, |
| Question: |
Thank YOU!!!!! |
| Answer: |
OK
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