| Question: |
Good day!When you download the file (about 19 metres) gives an error 413 (Request Entity Too Large). Tried to put in .htaccess settings:php_value upload_max_filesize post_max_size 200Mphp_value 200Мно it didn`t help. Tell me, please, what else could be wrong? |
| Answer: |
Hello. please specify what files you download? |
| Question: |
The PDF file through the admin panel. Starts loading, but when it comes to 100% file is not displayed as uploaded. In the console displays the error \"Failed to load resource: the server responded with a status of 413 (Request Entity Too Large)\" |
| Answer: |
the problem is checked |
| Answer: |
we can create you an account on another server where there is no such problem. |
| Question: |
Please explain more, how does this affect us? Something need to be changed in the site settings? |
| Answer: |
you just have another bar you will need to change the DNS in the domain properties |
| Question: |
And the domain was purchased through you? I just don`t see in the editor pane of the DNS. |
| Answer: |
Yes, the domain you bought from us. Of DNS change after the transfer of the account and not before. |
| Question: |
Ie you do them will change when you will take? |
| Answer: |
After the transfer and verification of change. |
| Answer: |
please Check now.
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| Question: |
When downloading the same error. This is after the transfer? If not transferred, please transfer. |
| Answer: |
no, not endured. please wait |
| Answer: |
Details sent to EMAIL
the account is migrated. change your DNS |
| Question: |
Thank you! But you said that they themselves change. |
| Answer: |
we can`t change DNS of domain bought not from us. access we have no |
| Question: |
Just informed another employee said that the domain was purchased through you. Now you say the opposite. In any case pandakids.ru pinged the IP with the IP. This is the IP of the old server or new? |
| Answer: |
if the domain was bought from us will let on what account you have placeway. who is the first time you changed DNS? this is the ip of the new server , but the DNS change is required. |
| Question: |
Clarify the customer. I available editor DNS-zones using cPanelX is not what you need? |
| Answer: |
DNS change on the website of the Registrar. CSN editor panel nothing to aitomu has no |
| Question: |
until the required information is specified, please describe what needs to change?A record for a new IP, or even to delegate the domain to your DNS server?another question. in one of your ticketing officer wrote:\"Your domain is already looking at our serverdomain: pandakids.iinformatsiya about IP-address Domain: PANDAKIDS.RUСервер name: ns1.dnsline.EN.Name server: ns2.dnsline.EN.State: REGISTERED, DELEGATED, UNVERIFIEDАдминистратор: Private Rehabilitator: REGTIME-REG-RIPNВладелец: http://whois.webnames.ruЗарегистрирован: 2014.02.21 Paid-till: 2015.02.21 Freed: 2015.03.24 Source: Tsanya updated 2014.07.10 09:56:31 MSK\"--Now`s whois service gives the same information. Therefore the domain name is delegated on your DNS server. Do I understand correctly? If so, then all DNS changes need making on your side. What stops you in this case?Please explain |
| Answer: |
do you have DNS ns1.dnsline.ru.
ns2.dnsline.ru. ns1.hostven02.ru
ns2.hostven02.ru stop us, the lack of access to the panel of your Registrar. what does that tnasa side if DNS change at the Registrar and not on the server |
| Question: |
Well, I understand you. Ask about account on the Registrar. |
| Answer: |
OK
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| Question: |
Good afternoon!>> if the domain was bought from us will let on what account you have placeway.Received information from the client regarding domain purchase.Domain pandakids.ru was purchased on account No. 148984 with the second account.Username: pandakidВ the order parameters specified ID: 48982Позднее domain along with the website was sold to my client.>> who is the first time you changed DNS?As I understand it, did the employee who was involved in the ticket with ID 82026 |
| Answer: |
give this information to the Department of Finance. |
| Question: |
In the Department of Finance confirmed that the domain was purchased through your service (ticket ID: 83044)What is now necessary on our part to change the DNS records? |
| Answer: |
DNS changed |
| Question: |
OK. Thank you! |
| Answer: |
OK
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