| Question: |
All the same as Hacking 15-10-2014 14:09 And you maintain you have the site logs? |
| Answer: |
Hello. show more please. all the logs you have in the folder access_logs |
| Question: |
Website hacked, need |
| Question: |
I wieku only logs folder and the file is clean |
| Answer: |
why weren`t steps taken to prevent hacking? you can even password is not changed to your account! what did you do to ensure that your site is no longer hacked?. Have you checked the website? changed passwords? |
| Question: |
I understood it, it was not possible and somehow didn`t think someone so specifically to deal with hacking. Now have to get serious about. And, what about your part? Will be able to recover? |
| Answer: |
we are trying to recover. take Very seriously! if the account will be spam or phishing it is blocked just |
| Question: |
Well |
| Answer: |
please wait, we are trying to restore You. |
| Question: |
how to change the password to the account?and what other tips can you give in this case? |
| Answer: |
the password to the account in the panel change menu - change password. you also need to change the passwords of the administrator of the site, user databases and all passwords that you have we do not know what you have a case and how exactly you got hacked. so you need to loseit website support your engine and perform all the recommended actions to strengthen the security of the site. official support site - joomla.ru |
| Question: |
The process goes? |
| Answer: |
please Wait. |
| Question: |
Problems or just need to wait? |
| Answer: |
Yes, the problems may be restore will fail. we work m on your website |
| Question: |
Clearly, we hope that you will succeed |
| Answer: |
we will do everything we can |
| Question: |
may I ask what exactly is the problem at this stage? |
| Answer: |
the problem is in the database, it is unable to restore |
| Question: |
this may not be due to the fact that I changed the password? |
| Answer: |
no, this is due to damage to the hacker`s database |
| Question: |
OK, this is the final verdict or is there a chance for recovery? |
| Answer: |
we are still working on your website |
| Question: |
Well, there is some success in restoring? |
| Answer: |
please Wait, your issue is being dealt with. |
| Answer: |
unfortunately the restore failed |
