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Question:	Good evening. A lot of people can`t get to the site, the problem started since yesterday. A friend also ordered from you hosting and the same problem.Any username you provide?
Answer:	Hello. please Provide the trace result from your friend: please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm
Question:	1 2 ms 2 ms 2 ms 192.168.199.1 2 1 ms 1 ms 1 ms 192.168.5.10 3 * * * timed out for the request. 4 5 ms 4 ms 4 ms rt-od2-ae0-1089.ett.ua [78.154.170.73] 5 88 ms 33 ms 35 ms eurotrans-ic-303220-ffm-b10.c.telia.net [80.239.135.58] 6 32 ms 32 ms 32 ms ffm-b10-link.telia.net [80.239.135.57] 7 33 ms 34 ms 33 ms ffm-bb2-link.telia.net [62.115.137.228] 8 47 ms 43 ms 43 ms win-bb2-link.telia.net [62.115.139.230] 9 51 ms 50 ms 65 ms bpt-b4-link.telia.net [213.155.137.41] 10 50 ms 50 ms 71 ms pantel-ic-151985-bpt-b4.c.telia.net [213.248.73.214] 11 50 ms 51 ms 50 ms 31.210.11.37 12 52 ms 53 ms 53 ms 31.210.11.38 13 47 ms 47 ms 47 ms hostven03.com [46.29.2.45]
Question:	And no, sorry, these traces have already opened the website.
Answer:	Tell them the IP.