| Question: |
Instead of my website I see the following:Account suspended Your hosting account has been suspended, the reasons may be, sleduushii etc. Besides, can`t login in control panel website - says invalid credentials. |
| Answer: |
Hello VAO account was spam. from folders cwd=/home/foxred/public_html/TAXIFORSAZH.RU/wp-content/plugins/revslider/temp/update_extract
cwd=/home/foxred/public_html/TAXIFORSAZH.RU/wp-content/themes/twentythirteen/languages
cwd=/home/foxred/public_html/TAXIFORSAZH.RU/wp-includes/images/crystal You were sent the notification. you need to purity website, to remove infected and we have to change the passwords. Boobss address with which you work , we will open access |
| Question: |
EMAIL |
| Answer: |
we didn`t ask for Your email? we need the ip from which you will work. Your current ip you can read it on the page http://www.erahost.ru/2ip.php if You will work with another ip. let the ego |
| Question: |
IP |
| Answer: |
Expect that you will allow access. You will edeleny to check the site for viruses and remove infected plugins and themes. what would you ponmani how You have a big problem with the revslider plugin, but you have it and it was sent spam http://www.federacel.ru/blog/uyazvimost_plagina_revslider_privela_k_zarageniyu_100000_wordpress_sajtov_novym_virusom/goods_453/ |
| Question: |
do you have a backup of my sites? if there`s a date? |
| Answer: |
in became already infected version of the site |
| Question: |
when you have access to the control panel? |
| Answer: |
open access |
| Question: |
Good day!Finished work on the sites.There is one problem: in the same directory remained virus I can not remove ftp://[email protected]/public_html/TAXIFORSAZH.RU/wp-content/plugins/revsliderпрошу to remove, why can`t I remove it?After removal please enable public access to my sites.Also to access via FTP I use TotalCommander - why constantly falls off (writes the connection is lost or the server has not fulfilled the command), even when viewing the contents of directories about to upload a whole folder with a couple dozen files, I generally keep quiet.When working with the second FTP no such problems. Can you help? |
| Answer: |
Hello. you have two plugin /home/foxred/public_html/TAXIFORSAZH.RU/wp-content/plugins/revslider /home/foxred/public_html/wp-content/plugins/revslider so it is not clear the purpose of the plugin /home/foxred/public_html/wp-content/plugins/exec-php |
| Question: |
in the first case, to access it I have, as written above - on the date of change see it.In the second he is clean and deactivated.On the third point it is deactivated and is not infected.When you start the website? |
| Answer: |
you have access, plug-ins are removed from the admin panel of the site |
| Question: |
TAXIFORSAZH.RU the website does not open at all ie in admin area to log in via FTP to delete the damn directory I can`t.Either give rights or remove themselves.I repeat the question, when will free access to my sites? |
| Answer: |
what you have open at address TAXIFORSAZH.RU ? access to the sites will be opened after you correct the problem |
| Question: |
HTTP 500 Internal Server Error |
| Question: |
The only problem is Director public_html/TAXIFORSAZH.RU/wp-content/plugins/revslider everything else provereno restored from bekapa |
| Answer: |
what did you change on the site? before Your intervention such problem nebylo. From our side, no files are edited |
| Question: |
because of problems with Your FTP some of the files don`t burst at all servergrade removed, even though it was harmless - so that you will all included |
| Answer: |
our ftp no problem. describe the problem in more detail. verify that you do not work |
| Question: |
wrote disease there`s a reason that sites should not be opened? |
| Answer: |
we`ve removed the restrictions on available sites |
| Question: |
here 22.03.2015 21:32для access by FTP, I use TotalCommander - why constantly falls off (writes the connection is lost or the server has not fulfilled the command), even when viewing the contents of directories about to upload a whole folder with a couple dozen files, I generally keep quiet.When working with the second FTP no such problems. Can you help? |
| Answer: |
as insist Your ftp client? |
