| Question: |
Good day.Became unavailable the Main page of our website, and also can`t login to admin panel of Bitrix (http://artlinepm.ru/bitrix/admin).The same situation with the FTP server. |
| Answer: |
Hello.
Inform your IP, you can read it on the page http://www.erahost.ru/2ip.php |
| Question: |
Your IP address: IP |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\1>tracert artlinepm.Gerasimovka route to artlinepm.ru [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 <1 MS 1 ms 1 ms IP 3 14 ms 12 ms 10 ms core-gtway-01.atelperm.ru [IP] 4 40 ms 5 ms 51 ms IP 5 68 ms 66 ms 75 ms amsix-gw.hetzner.de [IP] 6 66 ms 65 ms 68 ms core1.hetzner.de [IP] 7 70 ms 69 ms 70 ms core22.hetzner.de [IP] 8 74 ms 83 ms 85 ms juniper2.rz20.hetzner.de [IP] 9 76 ms 75 ms 73 ms hos-tr3.ex3k4.rz20.hetzner.de [IP] 10 75 ms 73 ms 81 ms static.IP.clients.your-server.de [144.76.164.22] 11 75 ms 74 ms 77 ms static.IP.clients.your-server.de [14IP]Trace complete.C:\\Users\\1> |
| Answer: |
Expect the amps. Your issue is being dealt with. |
| Answer: |
the ip of Your website and server IP address panel IP:1500 |
| Question: |
OK, waiting for solution |
| Answer: |
here is what we see http://tools.pingdom.com/fpt/#!/Sar3l/http://artlinepm.EN/bitrix/admin |
