| Question: |
Hello. My website is not available. I do not understand why. Tell me what could be. |
| Answer: |
Hello. describe the problem in more detail. what has been the unavailability.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Make tracing is not obtained. I write with ipad. I called the customers and said that you can`t get to the site. In is not found. I ipad the same can not enter the site. It is not found. Maybe the problem is in a domain name? It`s in the Cyrillic alphabet? |
| Answer: |
ask them to trace possible |
| Question: |
A friend tried to do the trace. Wrote the following:\"unable to resolve target system name смайл32.of the Russian Federation\" |
| Answer: |
Your website works fine - http://tools.pingdom.com/fpt/#!/eHn5L1/http://смайл32.Russia Why is it unavailable it will show you only the trace result. Inform your IP, you can read it on the page http://www.life-host.ru/2ip.php |
| Question: |
IP |
| Answer: |
what you see at смайл32.Russia? |
| Question: |
The web page недоступнаERR_CONNECTION_REFUSED |
| Question: |
As you can see in Gomel (Belarus), Bryansk and Smolensk. |
| Answer: |
a panel You available? |
| Question: |
No. Not by ip, not address. |
| Answer: |
and IP address:2082 ? |
| Question: |
And on this same page not found. |
| Answer: |
IP:2082 this available? |
| Question: |
I tried http://IP:2082http://смайл32.рфhttp://смайл32.рф:2082http://IP:2082Везде the answer is one. Page not found. And through chrome and through Safari. Now brought the laptop. Connected to the same network as the tablet. The result is the same. Tracing and cannot do. |
| Answer: |
IP:2082 this available? |
| Question: |
Yes. This. The panel is loaded. |
| Answer: |
then we can offer a transfer to this server |
| Question: |
I don`t care. Just to work, and then tomorrow the new website to download and start you need to work. Then throw the new settings. |
| Answer: |
now we will transfer and will send You the details. |
| Question: |
Thank you. |
| Answer: |
Details sent to EMAIL
modify DNS |
| Question: |
Thank you. now I need to do something?Or is it enough to change dns when you download a new website? |
| Answer: |
Change the DNS and wait for updates from your provider. |
