| Question: |
Good day! Tell me please, yesterday I registered a new domain italiagroup.ru (free) but when you create your email account, this domain will not fall in the list. Registration is not yet over? How to know when a domain will become active? |
| Answer: |
Hello. Domain registered for it to work, You need to Park in exclusive account (cPanel), use the section \"Additional domains\". |
| Question: |
Thank you! All right, created a mail account EMAIL, set up a server manually (Windows Live) email is attached and bonded, but for some reason, you can neither send nor receive a letter. Mistakes writes. Can you tell what`s the matter? Maybe we forgot something? |
| Answer: |
what are the settings You have specified for SMTP and POP3? |
| Question: |
IMAP incoming 993, outgoing SMTP 465, name servers knight.dns-panel.ru |
| Answer: |
set the smtp IP port 25 for pop3: IP port 110 |
| Question: |
We have an IMAP server? |
| Answer: |
Standard IMAP port: 143 |
| Question: |
With such settings now says server error |
| Answer: |
enter 993 |
| Question: |
It`s still not working, but no error is issued. The password is correct, server settings are taken from cpanel and checked. Not send or receive mail |
| Answer: |
you have configured smtp authentication? give all the settings You are using. |
| Question: |
Settings installed according to instructions, mail is working, but for some reason only visible to the Inbox, the Sent items folder is empty. Message receives and sends |
| Answer: |
Expect a please, a request is sent to the administrator. |
| Answer: |
where do you look? |
| Question: |
Windows Live Mail. Automatic configuration did not work, set up manually. Folders Sent, drafts, Trash are displayed as subfolders of the Inbox folder, a new folder cannot be create because says that the server refused to create it. Something fucking, mail seems to work, but it seems wrong/error.Similarly, setting the mail on the main domain mebeluno.ru (EMAIL), with the same problem. The mail takes, but it sends long, and the same situation with folders. |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
please verify all settings from the client |
| Question: |
Outgoing mail server SMTP knight.dns-panel.ru, 465Сервер incoming mail IMAP, knight.dns-panel.ru, 993у both checked the checkbox \"server requires a secure connection (SSL)\" (Italian interface, it is from the translator)also marked the checkbox outgoing server \"server authentication required\" in advanced settings of the selected \"setting same as incoming mail\"EMAIL and EMAIL settings the same. |
| Answer: |
in the advanced settings of the selected \"setting same as incoming mail\". you need to specify the username and password the username is the name of box |
| Question: |
Changed, unchanged. What else can be done? |
| Answer: |
what exactly do You have? Privedet all data except the password |
| Question: |
Tab Osnovnaya server: Italiagroupинформация user user name: Italia GroupАдрес email: EMAILОтмечен the checkbox \"include this account in receiving or synchronizing\"message.Tab Serverinformation on serverserver incoming mail - Mahadasha mail (IMAP): knight.the dns panel.yeshoda mail (SMTP): knight.the dns panel.giserver Paktika incoming user email.email: EMAILПароль: **********Marked \"remember password\"Of the two radioboxes selected \"access through authentication, which is not encrypted\", the second \"access through authentication password\"outgoing Server Potyomkin the checkbox \"server authentication required\"Additional nastroikite through:account Name:EMAILПароль:**********Marked \"remember password\"Checkbox is not marked \"access through authentication password\"Tab the Security (or Protection)Algorithm: 3DESДва field \"Certificate\" is empty.Tab Advanced astronomer mail serverpath Outgoing (SMTP): 465Отмечен the checkbox \"server requires a secure connection (SSL)\"Incoming Mail (IMAP): 993Отмечен the checkbox \"server requires a secure connection (SSL)\"server Timeout: 1 minutescheck not marked \"split messages larger than\"Tab Maruti to the root folder: blank paleoocean the checkbox \"search for new messages in all folders\"Special papiermache the checkbox \"store special folders on IMAP server\"folder Path sent: SentПуть drafts: DraftsПуть folder deleted: Deleted itemsПуть folders unwanted: Junk E-mailВот all settings, Windows Live Mail 2012 Versione 2012 (Build 16.4.3528.0331), OS Windows 8.1 Pro with Media Center |
| Answer: |
specify what error ukazyaet email client with these settings |
| Question: |
When you try to create a new folder in the mail writes \"it is impossible to create a folder, the IMAP server refused to create,\" and mail is not working. The error does not write, but the letters are not sent and did not come. Letters came only with the feedback form of the website mebeluno.ru to mail EMAIL.The problem is relevant to both domains mebeluno.ru and italiagroup.ru settings are the same, EMAIL and EMAIL |
| Answer: |
where you create the folder? what is your email client? |
| Question: |
Mail client Windows Live Mail 2012 Versione 2012 (Build 16.4.3528.0331), OS Windows 8.1 Pro with Media Center |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
have you tried to configure another mail client? |
| Question: |
Setting the mail through Yandex.Mail on the domain (ppd.yandex.ru), work well both. |
| Answer: |
problem solved? |
| Question: |
No, mail work through Yandex, but don`t work in the email client windows live mail, even though all settings were exactly taken from the user in cpanel |
| Answer: |
please Wait. |
| Answer: |
have you tried to configure another mail client? naprimer outlook? |
| Question: |
It seems the problem was with windows live mail, eM Client installed - everything works. Thank you |
| Answer: |
ok
|
| Question: |
Unfortunately, again, problems. The program says that the connection to the server via SMTP and IMAP fine, but the emails don`t come. For example, sent a letter with an EMAIL to the EMAIL - sent to mebeluno.ru the letter appeared, but did not come on italiagroup.ru. Also before this program (eM Client) and tried to configure Outlook not working.Checked on Yandex (service Mail for the domain in which they work) emails come and go, but for email clients problems. |
| Answer: |
Expect the amps. Your issue is being dealt with. |
| Answer: |
you sent? error Your ip is
2015-10-13 17:12:59 H=(HP) [IP]:54035 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 17:23:06 H=(HP) [IP]:54259 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 17:33:13 H=(HP) [IP]:54443 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 17:43:23 H=(HP) [IP]:54678 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 17:49:17 H=(HP) [IP]:54804 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 17:59:24 H=(HP) [IP]:55307 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 18:09:40 H=(HP) [IP]:55537 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 18:19:48 H=(HP) [IP]:55991 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 18:29:54 H=(HP) [IP]:56174 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 18:40:01 H=(HP) [IP]:56482 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 18:50:09 H=(HP) [IP]:57124 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
2015-10-13 19:00:15 H=(HP) [IP]:57469 X=TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256 rejected MAIL <EMAIL>: Access denied - Invalid HELO name (See RFC2821 IP)
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| Question: |
indeed, my ip. Sent usually: when mail was set up and shown that the smpt and imap connections OK just wrote a new letter and sent. |
| Answer: |
to configure a mail client EMAIL box server, both italiagroup.ru login EMAIL ports smtp 26 pop 110 smtp authentication mandatory login EMAIL password box |
| Question: |
the program only displays the smtp and imap, pop3, no |
| Answer: |
the imap port 143 |
| Question: |
Very strange. Set the specified settings, post work, but again has a problem. In the end, decided to abandon the third-party software, reinstalled MS Office 2007 Pro including Outlook 2007, tried to manually configure it, integrated file register is taken from instructions for setting up mail c-panel is still the problem. Programs were asked about the server certificate that we added, but nevertheless problems. Help simple to configure in outlook |
| Answer: |
do not take any files from the panel. netronidazole simple EMAIL box
server both italiagroup.ru
login EMAIL
ports
smtp 26
pop 110
smtp authentication mandatory
login EMAIL
and password box if you use ssl then the server indicate knight.dns-panel.ru and corresponding ports for ssl? the standard ports. when you first try to send mail the mail client will request the certificate. it should take and remember once. |
| Question: |
I noticed one thing in the c-panel is the mx record for the domain set only for Yandex.mail for the recipient mx.yandex.net importance 10. Maybe the problem in this? Added for each domain entry with the recipient mebeluno.ru and italiagroup.ru accordingly, importance of 0, right? |
| Answer: |
no, wrong. priority should be 10. also, if you work with Yandex mail then you must use the details connect to the Yandex server and not hosting. |
| Question: |
For Yandex the mx record is there and you have already specified settings, just may need to add another mx record for the mail domain? |
| Answer: |
so, wait. How to work the mail. with Yandex or server? |
| Question: |
From the server, using an independent email client. Due to problems with mail, we started working through \"Yandex.mail for domain\", respectively, by adding an mx record for it. But you have to work with the server through the client, outlook or live mail. |
| Answer: |
no, wait, you either work with Yandex or hosting. this is a huge difference. Ordered to take mx Yandex all mail domain is translated into Yandex and mail client you are setting up under the Yandex. change all the settings in the email client. |
| Question: |
Well, help us to translate all mail on the hosting to work through the client, how to do it? |
| Answer: |
need help in migrating mails?? |
| Question: |
Yes, they were already communicating on mail |
| Answer: |
letters are not prenosyatsya. we can only change the mx record |
| Question: |
Well, replace please try to configure your email client with the new mx record |
| Answer: |
the mail client is irrelevant to the mx record has not. the mx record defines a mail server will run mail for the domain. specify which domains to register mx hosting |
| Question: |
mebeluno.ru and italiagroup.ru |
| Answer: |
the request sent to the administrator. |
| Question: |
Good day! Excellent website, nice work!Please tell me what`s wrong with our mail? When and how we can start to use it? |
| Answer: |
Hello. mail domains works with the hosting. you can work it in putting our servers |
| Question: |
Thank you, both earned email using windows live mail, the emails come immediately. the only problem is with folders. In the main Inbox somehow invested in all the others (sent, drafts..), that is, they are both subfolders, and do not display sent messages. That is sent the email with EMAIL to EMAIL - the email came from, but it is not sent. The same Vice versa. How to solve this problem? Tried to create a new folder through the client that the IMAP server prohibited. |
| Answer: |
in the client there is no sorting by folders, like in the bat? |
| Question: |
It is not clear, any attempt to configure folders result in an error, need to download the folder again and they are exactly as described. Here at all a complicated interface, besides Italian, which is slightly complicates the translation, especially technical names |
| Answer: |
Maybe You should use another email client, such as Thunderbird. |
| Question: |
ok will try |
| Answer: |
good Luck :) |
