| Question: |
Hello! For some reason the site is not working???I would be very grateful for the quick restoration of the site. **when entering the website appears possible options: IP address has changed.IP address for this domain may recently have changed. Check the settings * to verify that the domain is configured correctly. It can take *-** hours to propagate changes to the service *. It may be possible to restore access to this site, follow the instructions for clearing the cache *.Observed improper server configuration.You have to make sure that your hosting provider has the correct IP address configured Apache settings and *records. A restart of Apache may be required for the new settings to take effect.The website can be moved to another server.The URL for this domain may have changed or the hosting provider may have moved the account to another server. |
| Answer: |
Hello. Your website works fine - http://tools.pingdom.com/fpt/#!/eaZI*n/http://fine-win.com/ please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Вика>tracert fine-win.contrastive route to fine-win.com [**.**.*.**]the maximum number of jumps **: * <* MS <* MS <* MS ***.**.**.* * *** ms ** ms ** ms **.**.***.** * *** ms ** ms ** ms **.**.***.*** * ** ms ** ms ** ms host-***-***-**-***.spbmts.ru [***.**.***.***] * ** ms ** ms ** oct ms-cr**-be**.***.spb.stream-internet.net [***.***.**.***] * *** ms *** ms *** ms ***.***.*.*** * *** ms ** ms ** ms ***.***.*.*** * *** ms *** ms *** ms oct-cr**-be**.**.spb.stream-internet.net [***.***.*.***] * *** ms *** ms *** ms bro-cr**-be*.**.stk.stream-internet.net [***.***.*.**] ** *** ms *** ms ** ms anc-cr**-ae*.***.ff.stream-internet.net [***.***.*.***] ** *** ms *** ms *** ms ae-**.r**.frnkge**.de.bb.gin.ntt.net [**.**.***.**] ** ** ms ** ms ** ms ae-*.r**.frnkge**.de.bb.gin.ntt.net [***.***.*.***] ** *** ms *** ms *** ms ae-*.r**.frnkge**.de.bb.gin.ntt.net [***.***.*.**] ** *** ms *** ms *** ms ***.***.**.*** ** *** ms *** ms *** ms **.***.**.** ** *** ms *** ms *** ms **.***.**.** ** *** ms *** ms *** ms matra.hostven**.com [**.**.*.**]Trace complete.C:\\Users\\Vic> |
| Question: |
not in one browser my computer a website is not working |
| Question: |
not in one browser my computer a website is not working |
| Answer: |
please Specify cPanel you available? |
| Question: |
If You are about to access the control panel through the Cabinet, then Yes (http://**.**.*.**:****/***********/**/*.html*post_login=**************)In the administration panel of the website (in its admin area) I do not get |
| Answer: |
you Have zakalyalas DNS. Wait for their updates. |
| Question: |
how long roughly? |
| Answer: |
Try to restart your modem or home computers. |
| Question: |
Thank you |
| Answer: |
next? |
| Question: |
I`ll try to restart |
| Answer: |
ok
|
| Question: |
after the computer restarts, you can log in to the admin panel of the website and on the main page of the website is not displayed... |
| Question: |
now your smartphone is not running the site |
| Question: |
After some time, the site will work? What do I need? |
| Answer: |
what you see at the site? |
| Question: |
write the following: IP address has changed.IP address for this domain may recently have changed. Check the settings * to verify that the domain is configured correctly. It can take *-** hours to propagate changes to the service *. It may be possible to restore access to this site, follow the instructions for clearing the cache *.Observed improper server configuration.You have to make sure that your hosting provider has the correct IP address configured Apache settings and *records. A restart of Apache may be required for the new settings to take effect.The website can be moved to another server.The URL for this domain may have changed or the hosting provider may have moved the account to another server. |
| Answer: |
we see it http://tools.pingdom.com/fpt/#!/bA*SwI/fine-win.com |
| Question: |
when you exit to the main page it continues to issue error |
| Answer: |
pojalouista clear the browser cache |
| Question: |
to understand the situation: the main page with an error, the inside pages appear fine. cookie removed |
| Answer: |
You need to acitity the cache, not cookies |
| Question: |
how to do it? |
| Answer: |
try Tcrit in another browserele check |
| Question: |
Hello. For some reason, not working again my site: *.* ?How soon can I expect to resume work?Thank you! |
| Answer: |
Hello utochnyat you merelina the site and account you have an error PHP Fatal error: Class `Abstract_model` not found in /home/tory**/public_html/application/models/category_model.php on line ** |
| Question: |
Strandow this year has not changed anything on the website....How can I restore the site? |
| Answer: |
when the problem occurred? |
| Question: |
Noticed only now.Website for information only, and does not look at it.In February there was a payment for a year of hosting, then worked fine. |
| Answer: |
we will try vosstanovit from backup |
| Question: |
Thank you! I will be very grateful. |
| Question: |
Any news on recovery time? |
| Answer: |
we raboatem on your website. please wait |
| Answer: |
utochnyat please canadiske your website, what are the requirements? |
| Question: |
The website on samopisnom engine |
| Answer: |
What are the requirements? |
| Question: |
Where can I watch? |
| Answer: |
it is possible to specify the avor of the script. |
| Question: |
Contacts are not preserved. The website created a long time ago.What you can find a way out of the situation yet? |
| Answer: |
we check the problem |
| Question: |
thank you! |
| Answer: |
please wait. |
| Answer: |
Hello Sorry for the long wait, we work over your problem |
| Answer: |
unfortunately could not run a website. need more information about the |
| Question: |
What information is needed? |
| Answer: |
what engine website and caique tehnologii uses. version php modules |
| Question: |
The engine-house.As far as I understand, the ancient, written under the website more * years ago.Backups are the data preserved? The idea was.To the site no one else has access. |
| Answer: |
please Wait. |
| Question: |
Hello.Is there any news how soon can I see a working website?Thank you! |
| Answer: |
while the news is unfortunately not . all the data that is vosstanovleny from a backup. but I need at least hints at how php works website. already tried all the options |
| Question: |
What kind of information?Backup at least the old is not saved you???Don`t understand what`s going on?I`m always on time pay web hosting services for more than * years! Isn`t it possible to solve the problem for such a long time?What happened was not my fault, but for some strange reasons on your side! I hope all those days when we \"try to solve\" this problem (the site is not working), I will be reimbursed.Waiting for your reply.Thank you! |
| Answer: |
Hello. have no older backups. we have already tested. Your problem is solved |
| Answer: |
now that you have done on the hosting? where on the website fine-win.com pojavitsa wordpress? |
| Question: |
Trying to somehow recreate the possibility of information about their services. |
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but you are now completely ruined. |
| Question: |
Thanks for the opinion, which I didn`t ask.You have not answered second part of question regarding compensation for the days not worked the site.Wait it`s the answer. |
| Answer: |
soobshaet the number of days which are not rabotal website |
| Question: |
I wrote an appeal ** April **** g, we will assume from this day. |
| Answer: |
You added * month of hosting |
| Question: |
Thank you! |
| Answer: |
ok
|
| Question: |
Hello.Tell me, where can I see the date before which you want to pay for hosting renewal for *.*? Thank you! |
| Answer: |
Hello you have ** days. |
| Question: |
But there domain is specified,*.*, and I have a main *.*Domain: *.* - in the future will need. |
| Answer: |
Your primary domain fine-win.com |
