| Question: |
Good day!Tell me is there a backup of the sites on the hosting, one of wordpress site updated to the new version about 20 minutes ago and is no longer open http://quasir.info is it possible somehow to restore his status? My backups are unfortunately on the disk which is currently not functioning.. |
| Answer: |
Hello. Yes, backups are made once a week on the weekend. please specify a site folder and a database name |
| Answer: |
have a full backup of Your account for the November 27 |
| Question: |
OK, only this website can be restored ? |
| Answer: |
the request sent to the administrator. |
| Question: |
Tell me how much time will it take to recover?Noticed you have a new service to hosting game servers, there are only these 3 games will be or could be added? Interested in actually MMORPG online game hosting full.. And what is \"slot\", you rates are quoted on the number of slots.. |
| Answer: |
You have a very large account, we have not vosstanovili. please wait |
| Answer: |
files are restored, check the website |
| Question: |
Just glad that the site is restored, in 10 minutes, a letter arrives from Yandex metrics that the website was again unavailable.) The only thing that did in the CP panel so it made a backup copy of the website and downloaded.. |
| Question: |
Again a white screen on the site.. |
| Answer: |
please Wait. |
| Answer: |
before creating the backup you made sure that you have dostochno disk space? |
| Question: |
Yes, it was in reserve about 3GB with the weight of the 500MB archive. So that should be enough.. |
| Answer: |
what Uvas with sape ?
[09-Dec-2015 17:07:42 UTC] PHP Warning: require_once(/home/webprom/public_html/Novosti2/3fc7739b948fe0f00339de02b54f2b9c/sape.php) [<a href=`function.require-once`>function.require-once</a>]: failed to open stream: No such file or directory in /home/webprom/public_html/Novosti2/wp-content/plugins/wordpress/maxsite-sape.php on line 25
[09-Dec-2015 17:07:42 UTC] PHP Fatal error: require_once() [<a href=`function.require`>function.require</a>]: Failed opening required `/home/webprom/public_html/Novosti2/3fc7739b948fe0f00339de02b54f2b9c/sape.php` (include_path=`.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php`) in /home/webprom/public_html/Novosti2/wp-content/plugins/wordpress/maxsite-sape.php on line 25
archive your account more than 4 GB |
| Question: |
and what of the account, the problem with only one website in a folder Novosti2, which weighs in at 500MB of files, in fact it was archived..Honestly do not understand what these errors, see references scripts of sape exchange deleted as unnecessary, but they are generally there penny weigh in the area of 10KB. Ie what is the problem how to solve please tell me.. Because they don`t understand, the only manipulation that was done after seeing that the site is functioning - removed the script of sape exchange and zipped the folder with the site and downloaded it myself on the local as a backup to the backup was and everyone. The website again it shows white screen.. |
| Answer: |
that`s because of this error. bring them back |
| Question: |
Thank you for your help, the site \"appeared\". But what happens with these scripts do not tell me, just for me it is nonsense, some sapowski script does that, I remember how such manipulation was with had no such problems.. It is now this \"trash\" do not get rid of ?)Another question, are afraid of any kind of manipulation to hold this site, when entering the admin panel issued a requirement to update the database http://quasir.info/wp-admin/ what do you suggest I do? In order not to cause new problems ? |
| Answer: |
Catalina sape. your website requires the file but it is not. it is therefore to be a mistake. you need not to delete these files and remove the code from the sape website. previously of course making a backup of the files that you change. |
| Question: |
OK, and update the database as to be |
| Answer: |
click to update |
| Question: |
Thanks as always for the support you have running on the level.. |
| Answer: |
thanks for the feedback |
