| Question: |
Hello, on your host database * scripts most don`t work. Your website failed to deliver, the update script doesn`t work either. Site was created on * most of the sites built on this script. If it is not base on * I demand the cancellation of the hosting and money back |
| Answer: |
Hello. the Question referred to the administrator, wait for amp. |
| Question: |
The administrator said to me does not suit me. I have written to you not to the administrator. |
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We offer You the transfer of our forces. please provide access to the old hosting and we will do pernos |
| Question: |
You are reading what I write? I say the problem is not only the transfer of the update script doesn`t work either. If all the same, the transfer will do and how we are going to update? The site for a few hours not running |
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when we deal with Your script, you will be able to answer this question. Because this script may need to do additional configuration on the server. once the armholes to transfer. |
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specify how we can see the problem with the update. please provide details of |
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Database need * to do. else *.* version everything is OK. |
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please give a link to the page where you can see the problem with the update. you we no data give, how can we help? |
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please Provide required for the transfer of the website data required data ftp access and access to phpmyadmin |
| Question: |
You tell me every time when I add a script or update I suffer through? You suggest to do? I have to put and all must work so as not to suffer, and time is not lost. I say that the main scripts use *. If this will be solved everything will be okay. |
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what kind of script is it? what kind of update is it? What`s the update? please Provide data so we could see the problem. On the server are present at all the engines, MyISAM and InnoDB and no problems with their use. Probably You make a mistake at work, give a link to the page where we can see it. |
| Answer: |
Waiting for your data to transfer. |
| Question: |
Hello, I loaded on there in the archive, one script and a file *.*.* this update. For installation if there is problem, I base manually enter the data base *.php. After installation, you can log in using admin /admin*login: admin*: admin). Then unzip the upgrade and need to pass the /admin* and select the first. Then try again to login to admin area. Comes after updates in the admin area. |
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Hello. Please specify where you want to extract the update, which folder? and what to do with the current files: |
| Answer: |
what to do with the current files? |
| Question: |
You can start the installation. I have unpacked. Unable to install from scratch. |
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are You there now a lot of files, what to do with them? what is the link to start the installation* what are the server requirements? whether you require register_globals? |
| Question: |
*.*.*.php requirements php all right. |
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please answer the questions of technical support. we ask you questions not out of idle lyubopytva. |
| Answer: |
Hey is all right www.quizz.site/check.php Sorry! You are missing some requirements
MbString Extension not loaded You have changed the php version on has not installed the required modules. Go to menu pane - select php and check the modules that trebuyutsya for remotesite. most likely that was Your problem with updates. You changed the version of php but have not included modules |
| Question: |
I say to you that the requirements are all there. I *-* times on your server have it installed, you talk to me like I don`t want to work. Just a website is not working * days already and I`m afraid it would be so with every update. There all showing green this means that the requirements are all there. I`m not a kettle, I use this script several times established. I simply do not say anything to you. |
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green wasn`t there, fiction, there on your script had an error MbString Extension not loaded we proverili - do You have Not enabled the module after the change php version MbString we have fixed Your bug. remember scrip not installed? so, after the module is enabled, it is successfully established. Update successful please check |
| Question: |
You have upgraded to version *.*.* - Now updated try to login in admin area. |
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how did you do it? you said yourself , the version should be *.*.* describe step by step what you did post as the site was ustanovlen |
| Question: |
In the admin area *.*.* it was the same when you said you have already updated. I just unpacked the second archive. and /admin* . After that in admin area not comes. Can re-try it both files there. Install the script then unpack in the root directory and run the update and log back into the admin panel. |
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in the admin was *.*.* we have seen it with my own eyes! just like saw that you did not include the module we have now corrected Your mistake with the module, try to install again scripts normally installed after Your correction very much with the module. try to install it. |
| Question: |
Now I`ll try. If the update was not done would show that there is an update available. Again I will try. |
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the available update was *.*.* not *.*.* you have such nebylo, the link directed at a website. |
| Question: |
*.*.* I wrote you that second archive of this update. You need to unzip to the root directory. `ve uninstalled re-installed after upgrading in admin area not comes. Here is the link I downloaded the update and updated as there indicated. |
| Question: |
*.*.* the update does not yet exist. There was *.*.* the current version, and the inscription *.*.* for updates. |
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let`s start again utverjdaet that you put the script on our server - on what account? in which folder the installation script? ubeditelnaya please answer the questions |
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in which folder the installation script? |
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I mean I tried a few times since I bought.* Archive one the installation of a second for updates. Unzip in the root install then unzip the update and take admin*And try to login as admin. I have tried * php version, there is not normally worked then *.* there is already installation earned but the update still failed. |
| Question: |
In the root folder of the archive script.zip and update the second *.*.* |
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are you sure to update to that? in the archive files which replaces the files of the main site. unless this is done the update? |
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the script has requirements for mysql? version? |
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No like but on mysql *.* has worked without problems. *PHP *.*, PHP *.*, MySQL *.*MySQL *.*But you need to was * probably because I couldn`t try to install it it dump. |
| Answer: |
we have mysql *.* it`s innodb? you know what innodb ? you and so almost all tables to InnoDB, and only one, which probably is the table with protectum search in MyISAM, if you go to your Prazdny hosting You have everything exactly the same, because the structure creates a script during installation. |
| Question: |
Well then you tell me why squeak is not running. Can reset how many times you want. Now keep in mind that the site is not working and this means that care users. |
| Answer: |
the Reason is not clear, the script You are trying to install one, we have never such nebilo scripts. the website is the mode of debugging? |
| Question: |
public_html/protected/app/config/app.rrsus may include changing false to true debug` => false, -> `debug` => *, |
| Answer: |
turned on, check the problem |
| Answer: |
instructions Important: You must be running a version of SocioQuiz above v*.*.* now to apply this update. You can check your current version in your admin panel dashboard. you made a script version v*.*.* you have script version v*.*.* ? |
| Question: |
This is so * last is. But *.*.* version only there no need to install *.*.* and update to *.*.* |
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on your website after installing any update on the update and given ssylka http://bornsocio.com/blog/docs/socio-quiz/socioquiz-updates/socioquiz-v*-*-*-feature-update/ where indicated Important: You must be running a version of SocioQuiz above v*.*.* now to apply this update. You can check your current version in your admin panel dashboard. there guaritas update to v*.*.* and this is Important: You have a version *.*.* ? |
| Question: |
I know it says why I repeat the answers? *.*.* where indicated but this version of the download does not exist. Only *.*.* *. I have installed and obnova many times. |
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but this fix did you do? http://bornsocio.com/blog/?s=update+v*.*.* |
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It`s inside the installation archive which I uploaded to the root folder. It is already setup *.*.* with that fix. |
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you have a clean version? |
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this is a license script? |
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Of course :) Bought the same |
| Answer: |
please create a request to tech support about a possible prichny debug mode is enabled |
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This is the same problem hosting on the other everything worked fine. |
| Answer: |
This is a problem of the script. We do not know where and how to work this script, you did not give us access. all requirements according to the test script on the host is observed, therefore the problem in the script or the update procedure because the installation script is done successfully. |
