| Question: |
Hello, I`m trying to do import of goods to the site. During the import process fails, the server gives a 504 error. Is it possible to do something? increase CP maybe? Import was carried out in 10-48 - 10-50 in Moscow |
| Answer: |
Hello. utochnyat please what has changed on the website? whether caique changes in the download? increased the number of imports? how long ago the error occurred? |
| Question: |
approximately 10-30 did the import, everything went well. after 15-20 minutes, did the same import, the same file unchanged |
| Answer: |
i.e. the problem is intermittent? |
| Question: |
we do upload only 2 days. during these days, Yes, occasionally |
| Answer: |
now you can repeat? |
| Question: |
repeated, same error |
| Answer: |
the problem is checked |
| Answer: |
please Check now.
|
| Question: |
unloading took place, thank you |
| Answer: |
ok
|
| Question: |
now drop |
| Answer: |
we can migrate You to a server with a lightweight panel. vesta there the site will work faster. soobshaet if You agree and we`ll start the transfer |
| Question: |
how much will it cost? |
| Answer: |
it`s free. You need not to change anything on the website during the transfer. |
| Question: |
well, let`s go. please tell us when you`re done |
| Answer: |
OK, we started transfer |
| Answer: |
utochnyat please you cissette cache of goods that were previously posted on the website? In the folder /home/pydra/public_html/image/cache all of the images relevant? just this folder takes more than 25 GB of space and if it will continue to grow it will lead to a change of tariff. please check whether you can clear the cache |
| Question: |
cleared the folder /public_html/image/cache/data/catalog |
| Question: |
Hello, I`ve migrated the site? |
| Answer: |
please Wait. |
| Answer: |
the site is still Yong moved, you have quite a large amount of data we will notify You when finished. |
| Answer: |
website moved Your server https://138.201.2.252:8083 the Username and password of Your account. now you must wait for DNS updates |
| Question: |
The username and password of Your account.the same?CSN has already switched? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to pydra.ru [46.29.2.79]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS REASPEKT4 [192.168.1.8] 2 1 ms 1 ms 1 ms 192.168.0.1 3 25 ms 44 ms 23 ms 10.90.255.126 4 59 ms 28 ms 15 ms lag-4-435.bbr01.nn.ertelecom.ru [109.194.184.18] 5 15 ms 17 ms 13 ms GW-ERTelecom.retn.net [87.245.229.178] 6 18 ms 25 ms 19 ms ae8-200.RT.M9P.MSK.RU.retn.net [87.245.229.177] 7 92 ms 59 ms 72 ms ae2-9.RT.IRX.VIE.AT.retn.net [87.245.233.138] 8 95 ms 97 ms 57 ms vix.invitel.net [193.203.0.160] 9 114 ms 95 ms 117 ms 31.210.11.37 10 118 ms 96 ms 115 ms 31.210.11.38 11 77 ms 69 ms 85 ms 46.29.2.79 the Trace was completed. |
| Answer: |
you have updated DNS Yong the trace needs to go to 138.201.2.252 |
| Question: |
ПереключилсяSite error: the file /home/pydra/web/pydra.ru/public_html/admin/controller/module/csvprice_pro.php requires the ionCube PHP Loader ioncube_loader_lin_5.4.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation. |
| Answer: |
utochnyat where do you see it |
| Question: |
error is gone, upload successful, thank you |
| Answer: |
ok |
