| Question: |
Hello! Received a letter about changing IP addresses and after some time fell customer complaints about incorrect work of the website, and now all about the inaccessibility of some files. However, if you access the file like this: http://cycle.cashproject.ru/promo/socwidget/swbgrnd.jpg it is not available, and if so: http://cashproject.ru/cycle/promo/socwidget/swbgrnd.jpg opens.Don`t know what the problem is and what to do? |
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Hello. At the above link you open both pictures. What error gives you when you first link? |
| Question: |
here is a screen http://clip2net.com/clip/m249047/9b81c-clip-65kb.jpg |
| Question: |
I uploaded the file to the server and checked its availability. Here the test result http://rlu.ru/EW0QЧто happened what is the problem? |
| Question: |
Messed up the link right here http://rlu.ru/EW32 |
| Question: |
Something happened. File which the server should not be because I have removed it opens http://cycle.cashproject.ru/temp.php and the file which I downloaded now http://cycle.cashproject.ru/test.php not available As Bud loaded the files from the server cache. |
| Question: |
And in this case the deleted file by direct link, not through a subdomain http://cashproject.ru/cycle/temp.php doesn`t open |
| Question: |
Last time when the IP was the same problem. ON the server is not working properly. All the work was up for 2 days. And how often are you going to change IP addresses? You can not do without it? |
| Question: |
Remove the problem.A bit sorted out. The problem with the availability of the files was apparently that when migrating to a new IP for the subdomain was not specified correctly the folder. Also noticed that backup is still the IP address was and the new was absent, i.e. were not transferred. While it seems to be a problem with the files that are resolved, but the error still came up. Forwards the question to the developer. Thank you. |
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I`m evil! Really it was impossible to warn them in advance that it will replace the IP address? We`d made arrangements and informed customers. The result is a lot of problems and lots of lost time. Encountered the following problem: At the new IP address in the sql database there is no data contained in the database located at the old IP address. How to synchronize two databases I don`t know! Users morning start to make changes to the database, register new account, if not already started. Thanks Lloyd! |
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Hello. specify the database name and the data will be copied |
| Answer: |
we returned to the site napredni ip/ further actions will be executed after verify Your website on a new ip. |
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Are you kidding me? I haven`t slept all night solved problems with customers. Back is that you have registered ip addresses and all? Yesterday I closed the offices of partners for a new ip address, and you now get access to them opened and they onregistrator new accounts. and dns it is not at all instantly updated in the result, some people couldn`t log in the accounts and the part came and did the changes. Ie it turns out the ones doing the recording in the database on the new IP address, while others have the old. How am I supposed to check? What to do, how to synchronize two database? |
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now you are all on Strom ip, we will soglasovat transfer with You. You make, we will transfer the base. You proveriat and we will change ip |
| Question: |
I closed the access offices. 1) you will transfer all data to the new IP address with the replacement of the existing files or just sync?2) you will have to wait for DNS update? You still get that users whose dns are not updated will be to change old ip and those who have already updated to the database on the new ip? |
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check out now on the new server, if everything works, we just pertsem base. after again checking and final change ip |
| Question: |
How do I check to see if control panel works through the browser and bound to the domain? |
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ie, I can not admin to run IP license on the script is triggered and locks |
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you need on your computer in a file hosts to register 138.201.43.165 cashproject.ru 138.201.43.165 cycle.cashproject.ru 138.201.43.165 www.cashproject.ru 138.201.43.165 www.cycle.cashproject.ru file hostst here c:\\Windows\\System32\\drivers\\etc\\ |
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did runs with errors, but the solution of this last time you found had to contact the developer, what was he doing there I don`t know that I after migration refer to them again.After you will transfer the database you will have to wait for DNS update? You still get that users whose dns are not updated will be to change old ip and those who have already updated to the database on the new ip? |
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you are now off the accounts, right? therefore one can nikakih changes will not be made. you can even some time to shut down the site. we will do a database dump, put it down like new (will need to slightly change the configuration file) or on top of the old one (replacing data) and then change DNS. ttl install the low CSN and the new visitors will be updated almost immediately, those who are recently came. will take a little longer . but pretty quickly too. |
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>you can even some time to shut down the site.I don`t know how to do it>we do a database dump, put it down like new (will need to slightly change the configuration file)it will change who and where is this file?>or on top of the old one (replacing the data)I guess it would be better |
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1 just off of www daemn in the panel, menu - www domains. 2 this file /var/www/sherlly/data/www/cashproject.ru/partner/accounts/settings.php string DB_HOSTNAME=localhost
DB_USERNAME=sherlly_gmoney
DB_PASSWORD=Y8kbra53
DB_DATABASE=sherlly_affiliate we will load the sherlly_affiliate1 and change to sherlly_affiliate1 option 3 with a new database will be faster. waiting for your command it will take a few moments |
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1) disable domain on old ip or new or both?2) you can on the new address to delete the database and making the dump the old, pour in the new location without changing the configuration file? |
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only 1 on the old 2 |
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me off or you off? If you then start to move, and how to take let. |
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getting started. we turned off |
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ready |
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domain already works with the new server http://tools.pingdom.com/fpt/#!/pNIOZ/cycle.cashproject.EN test world http://host-tracker.com/check_res_ajx/15327044-0 |
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1) what are the further actions? 2) When you open the cabinets? When I open the cabinets now those users whose dns is not updated you will see that the site`s down, and who updated will be able to enter? |
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here is a test of five minutes after change of CSN http://ping-admin.ru/free_test/result/1455376598y88ftwf5lem625j860i10.html as you can see almost all DNS have updated. you can open them on the new server now. |
| Question: |
To summarize. Change IP address without warning, delivered a lot of problems, the consultants had the day to reassure customers that the work is already up on the day and will rise more, because it caused errors in the script here: http://clip2net.com/clip/m249047/962b5-clip-507kb.jpg Developer weekend and answer on Monday. And then another day will be to solve the problem. At least 3 days out. And often you will still us plans to spoil? |
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unfortunately, the measure was forced, the data center will retire the old subnet. We apologize for the inconvenience .&We charged You an extra week of hosting Ulichnie please where can I see these errors on the website? |
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thank you, and you can see for example here http://cashproject.ru/partner/affiliates/panel.php#login |
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you had the same error already? there`s no record she was исправлена7 |
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last time when moved to a vps was the same. don`t know what are the errors may disappear when dns finally updated, may themselves disappear, but most likely the developers will correct soon after the weekend |
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the last time or the work or they silently fixed I gave them access |
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we have now checked the version of php , on the old server 5.4.45 PHP and the new PHP 5.4.45. specify, in addition to displaying errors some functional broken? |
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modules are also all the same # php -m
[PHP Modules]
bcmath
bz2
calendar
Core
ctype
curl
date
dba
dom
ereg
exif
fileinfo
filter
ftp
gd
- gettext
hash
iconv
ionCube Loader
json
libxml
mbstring
mcrypt
mhash
mysql
mysqli
openssl
pcntl
pcre
PDO
pdo_mysql
Phar
posix
Reflection
session
shmop
SimpleXML
soap
sockets
SPL
standard
sysvmsg
sysvsem
sysvshm
tokenizer
wddx
xml
xmlreader
xmlwriter
zip
zlib
[Zend Modules]
the ionCube PHP Loader (enabled) + |
| Question: |
Yes in the admin, some sections do not work, and the sense of a Bud, css not loaded, the fonts became bigger.I found this http://support.qualityunit.com/014150-Issues-that-can-be-revealed-solved-via-customphp-file made by the user placed a file with this code and it worked as it should. Now brought back, because I do not know whether it can have a negative impact. Waiting for a response from the developers. |
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these settings specify what error to display: error_reporting(E_ALL & ~E_STRICT);
ini_set(`display_errors`, true);
ini_set(`display_startup_errors`, true);
|
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can povesti the path to the stylesheet? we checked rights and owner, it`s all right |
| Question: |
stylesheet http://cashproject.ru/partner/accounts/default1/themes/merchants/_common_templates/gpf.css available and open |
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a Ged it is not loaded? |
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because of the errors looks the part of a panel so if the css is not loaded. Tomorrow will see it will work or not. |
| Answer: |
ok
|
| Question: |
The developer said That is not about changing the IP address. It is about changing error reporting in your PHP and about the fact that you are using an old version of the softwareYou can either update to the latest version or changing error reporting in PHP on your server to ignore warnings and notices. You are using an old version of the software with new PHP in which the functions which were used in the software are already deprecated/old and since you have error reporting enabled you see those errors.I propose to update the script. |
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php version is the same, and php 5.4 is a n older version. They offer to toggle the display of errors? |
| Question: |
and yet you will destroy data files and database with the previous IP address? |
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of course, but we can`t do until you complete the transfer. soobshite can we shut the old server? |
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if it is possible to update the script it is best to do it .umolchaniu already is 5.4 and for a long time there php 7. |
| Question: |
Yes, you can, thanks |
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ok. |
| Question: |
Hello. again change ip address? |
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Hello. not yet changed. we are waiting for You. Disable registration and we will change the ip. it will take a little time |
| Question: |
registration and clinics turned off. you can transfer |
| Answer: |
ip changed 78.46.29.248 |
| Answer: |
http://ping-admin.ru/free_test/result/1459433178610374y02qi0y7h0068gzb.html |
| Question: |
now I need to go to the ISP at the old ip address domain to turn off, to avoid registrations in the old database I understand you correctly? |
| Answer: |
You`ve turned off |
| Question: |
I turned off in the admin panel on the website, and that I`m talking about disabling the domain in ISP manager |
| Question: |
turned off domain. now I see this message: http://clip2net.com/clip/m249047/edb27-clip-28kb.jpg?nocache=1где is the file in which it is possible to edit it? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\noname>tracert cashproject.Gerasimovka route to cashproject.ru [138.201.43.165]with the maximum number of jumps 30: 1 34 ms 68 ms 34 ms 10.11.0.1 2 75 ms 124 ms 35 ms 31.184.194.97 3 101 ms 222 ms 227 ms te-0-0-104.c65.bm18.spb.pinspb.ru [95.215.3.14] 4 68 ms 64 ms 64 ms hetzner.interxionfra4.nl-ix.net [193.239.117.110] 5 69 ms 69 ms 70 ms core24.hetzner.de [213.239.203.150] 6 69 ms 268 ms 158 ms ex9k1.rz17.hetzner.de [213.239.203.234] 7 113 ms 136 ms 102 ms static.201.20.201.138.clients.your-server.de [138.201.20.201] 8 276 ms 106 ms 83 ms static.165.43.201.138.clients.your-server.de [138.201.43.165]Trace complete. |
| Answer: |
tersirat domain you available from your server. You can see the splash page again? Try to remove the file index.html in your website folder. |
| Question: |
so like in the trace specify the IP address of the old. because I see the blocking message |
| Question: |
in the site root there is a file index.html but he is content http://clip2net.com/clip/m249047/d44fd-clip-28kb.jpg?nocache=1а where is the file with the contents that the site is disabled by administrator? |
| Answer: |
please Wait, the request is sent to the administrator. |
| Question: |
and still very interested in this:http://clip2net.com/clip/m249047/ea2cf-clip-96kb.jpg?nocache=1куда is backed up? in some such ftp and whose address is 195.88.242.12 (Kharkov Ukraine) ???? |
| Answer: |
please Wait. Your issue is being dealt with. |
| Answer: |
this is our backup server. |
