| Question: |
good afternoon. can`t go to the sites, not directly, not through FTP! What to do? |
| Answer: |
Hello. please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm
Inform your IP, you can read it on the page http://www.ukrline.com.ua/2ip.php
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| Question: |
Tracing route to hitmarket.in.ua [138.201.43.189]with the maximum number of jumps 30: 1 1 ms 1 ms 1 ms 192.168.1.1 2 19 ms 17 ms 18 ms baronrex.ddns.ukrtel.net [195.5.8.63] 3 22 ms 21 ms 21 ms 10.50.50.2 4 50 ms 50 ms 50 ms ge-cix.giganet.ua [91.245.221.159] 5 55 ms 52 ms 51 ms hetzner.ge-cix.net [80.94.94.19] 6 51 ms 51 ms 50 ms core4.hetzner.de [213.239.245.2] 7 56 ms 56 ms 55 ms core24.hetzner.de [213.239.203.150] 8 57 ms 61 ms 57 ms ex9k1.rz17.hetzner.de [213.239.203.234] 9 56 ms 56 ms 57 ms static.201.20.201.138.clients.your-server.de [138.201.20.201] 10 56 ms 56 ms 56 ms static.189.43.201.138.clients.your-server.de [138.201.43.189]Trace complete.C:\\Users\\Mak7> |
| Answer: |
the Domain you provided does not work with our server he DNS другие6 nserver: ns1.unadns.ru nserver: ns2.unadns.ru |
| Question: |
Thank you. |
| Answer: |
ok
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| Answer: |
Sorry, you VPS server. All right. Your domain on our server is located. What you have any difficulties with the access to the site. Judging by the trace domain available to you. |
| Question: |
Colleges which is this site, can`t connect on FTP and browser the site is unavailable, the cache is cleared! |
| Answer: |
Inform the IP of your colleagues. It can provide the trace result? What error it shows? |
| Question: |
Tracing route to hitmarket.in.ua [138.201.43.189] with the maximum number of jumps 30: 1 * * * timed out for the request. 2 24 ms 27 ms 24 ms te-0-1-0-0.br1-lvv1.kyivstar.net [80.81.194.168] 3 41 ms 41 ms 44 ms decix2-gw.hetzner.de [80.81.193.164] 4 47 ms 50 ms 47 ms core24.hetzner.de [213.239.203.150] 5 46 ms 46 ms 53 ms ex9k1.rz17.hetzner.de [213.239.203.234] 6 51 ms 48 ms 48 ms static.201.20.201.138.clients.your-server.de [13 8.201.20.201] 7 47 ms 47 ms 47 ms static.189.43.201.138.clients.your-server.de [13 8.201.43.189] Trace complete. ip 188.163.108.76 error screen https://pp.vk.me/c630230/v630230190/246dd/vlcM0K8lOk4.jpg |
| Answer: |
please Wait, your issue is being dealt with. |
| Answer: |
according to the trace site works. |
| Question: |
thank you |
| Answer: |
ok
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| Question: |
Good evening, I encountered the exact same problem can`t log into the site via ftp and e-mail works hitmarket.in.ua |
| Answer: |
Hello. Refine as you go and ka nastroenia mail |
| Question: |
I go in total commander says failed to connect, the mail is usually customized created [email protected] |
| Answer: |
Inform your IP, you can read it on the page http://www.ukrline.com.ua/2ip.php |
| Question: |
144.76.171.251 |
| Answer: |
This is the IP of our server, and you need to inform your IP |
| Question: |
Your IP address 95.135.218.85 Your local IP address:192.168.1.8 |
| Answer: |
server address 138.201.43.189, podkluchatel to 138.201.43.189 panel 138.201.43.189:1500 ftp 138.201.43.189 |
| Question: |
Thank you it works! |
| Answer: |
OK |
