| Question: |
Hello, I deleted access to the site via FTP and the site became unavailable |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Jeep>trancert dominomebel.ru\"trancert\" is not internal or unessacary, operable program or batch file. |
| Answer: |
trancert dominomebel.ru - an extra letter. Type - tracert dominomebel.ru |
| Question: |
Tracing route to dominomebel.ru [46.29.2.50]with the maximum number of jumps 30: 1 4 ms 1 ms 1 ms 192.168.1.1 2 13 ms 8 ms 30 ms broadband-77-37-140-1.nationalcablenetworks.ru [77.37.140.1] 3 7 ms 2 ms 5 ms 7950-111-lag100-89.msk.ip.ncnet.ru [77.37.254.94] 4 5 ms 7 ms 3 ms m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93] 5 2 ms 2 ms 2 ms 95.167.12.248 6 39 ms 39 ms 39 ms 95.167.92.57 7 48 ms 48 ms 49 ms ge-1-0-3.r02.frnkge04.de.bb.gin.ntt.net [213.198.82.165] 8 44 ms 43 ms 42 ms 213.198.82.186 9 62 ms 62 ms 64 ms 31.210.11.37 10 63 ms 68 ms 67 ms 31.210.11.38 11 64 ms 64 ms 66 ms duna.hostven11.ru [46.29.2.50]Trace complete. |
| Answer: |
according to the trace domain available to you. What error do you show? |
| Question: |
404 |
| Answer: |
What changes did you do in the account? You have no public_html folder. |
| Question: |
I say that removed ftp access |
| Question: |
I had open access and people to whom I this access has already opened them for a long time does not use, so I decided to remove it |
| Answer: |
You create a separate access? |
| Question: |
Yes |
| Question: |
but what`s the website??? |
| Question: |
restore the nearest backup |
| Answer: |
please Wait. |
| Question: |
OK, wait |
| Question: |
so what? |
| Answer: |
checks for backups |
| Question: |
and what have a backup, you reason you got? |
| Question: |
what took so long? I lose clients!!! |
| Answer: |
found - have you removed the site because of carelessness. when udelenie ftp user, the system warns you about deleting his files. you removed it with the site files |
| Question: |
and what kind of files? and why I can not delete it?? |
| Answer: |
website files you have deleted. the site you removed. the folder public_html/ site folder . you do not have. you deleted it |
| Question: |
how could I remove it if I only ftp access was removed? when I was given the access I had this folder and the site worked fine |
| Answer: |
what is the \"ftp access\" You have removed? we removed it. |
| Question: |
Oh, yeah, I`m not so stupid to delete the main folder |
| Question: |
I had an account [email protected] I just deleted |
| Answer: |
what folder was this user? |
| Question: |
I gave him access to all folders |
| Answer: |
well here is the answer to Vass question. you deleted it along with all the folders for which rehabili law. expect restore from backup and please be careful. all actions especially steps to remove , you need to do consciously and carefully. |
| Question: |
OK, my bad, corrected)) |
| Question: |
please restore files from a nearby backup |
| Answer: |
application runs |
| Answer: |
files are restored. |
| Question: |
Thank you very much!!! |
| Answer: |
thank you for contacting the technical support |
